The Scottish Government

« Previous | Contents |

Listen

Appendix: Information you can expect your social work service to provide

On your needs:

• How the social work service will assess your care needs.
• The results of that assessment.
• The name of the social worker responsible.
• Your right to a review.

On choosing a home:

• The names of all homes in your area which are suitable to your care and other needs, and details of the services they provide.
• Where inspection reports can be obtained.
• The arrangements to visit a home or homes.
• The likely cost to you, and whether this differs from home to home.

On contributing to the cost of your care:

• How much your contribution will be.
• How much your personal spending allowance will be.
• What services are included in the contract for your care.
• How you should pay your contribution.
• What services, if any, are not covered by the contract with the home.

On making a complaint:

• How to make a complaint about the services you receive.

Further information on this booklet

The information in this booklet applies only to Scotland.

This booklet only gives general guidance. It is not a complete statement of the law.

Further information can be obtained from:

0131 244 2658

This booklet is available in other formats on request to the above address.

0131 244 2658

« Previous | Contents |