SWIA performance inspection process
The lead inspector for this performance inspection was Stephen Porter (telephone 0141 249 6805).
Along with the completion of a self-evaluation questionnaire, we began the inspection process by asking Falkirk Council to provide background information including strategic plans, policies, guidance, procedures, commissioning arrangements and information relating to performance, finance and quality assurance. We also read the reports relating to the council from other regulatory bodies and inspectorates including Audit Scotland, the Scottish Commission for the Regulation of Care (Care Commission) and Her Majesty's Inspectorate of Education ( HMIe).
Questionnaire and file reading statistics
Partners and stakeholders
Total files read
Children and families
Together with five staff from Falkirk Council, we spent four days reading case files from a cross section of care groups.
We then spent 10 days in Falkirk looking at services for children, young people and their families, services to adults (physical disability, learning disability, mental health and substance misuse), and services to older people. We also examined strategic planning and support services.
We examined services in a number of ways:
- meeting people who use social work services and carers;
- interviewing staff at all levels of the organisation, both individually and by bringing them together in focus groups;
- meetings and interviews with elected members and with staff from other parts of the council;
- meetings with partner organisations providing services;
- observation of relevant meetings and visits to a range of services; and
- direct observations of social work practice - some examples taken from the case file reading exercise.
The table below sets out the number of sessions we undertook.
Visits to centres and offices
Meetings with people who use services
Meetings with carers
Meeting with front line staff, first line managers and middle managers
Meetings with senior social work managers, council officials and elected members
Meetings with partner and provider organisations
Observation of meetings
Observed practice, case file and good practice follow up
After the inspection
Following the inspection, the council will be asked to develop an action plan to take forward the recommendations in the performance inspection report. SWIA will monitor the improvements taking place over the next year and will undertake a follow up inspection one year after the publication of the performance inspection report.