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Chapter One: Introduction
1.1 As part of a Better Together Scotland's Patient Experience Programme, the Scottish Government commissioned an independent research organisation, Patient Perspective, to research the views of Chief Executives and patient involvement leads across NHS Scotland. This research covers Scottish Health Boards' current uses of and attitudes towards patient experience information. Interviewees were also asked about their beliefs about patients' priorities.
1.2 The purpose of this work was to find out about Boards' current patient experience activities; interviewees' experiences of assessing patient experience, and of acting on the findings, their opinions about different types of patient experience tools; their attitudes towards measuring patients' experiences and their expectations of the Scottish Patient Experience Programme.
1.3. The following is a summary of 35 telephone interviews with NHS Board representatives, carried out as part of the Scottish Government's Building on Experience programme. The interviews took place between September 2007 and February 2008. All of the interviews included in this report have been checked and approved as accurate by the interviewees.
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