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Glossary of Terms
Patient Experience: The quality of care from the perspective of patients.
NHS Board: National Health Service ( NHS) care in Scotland is currently provided by 22 Health Boards. Fourteen are geographically-based local NHS Boards, eleven of which cover the mainland: Ayrshire & Arran, Borders, Dumfries & Galloway, Fife, Forth Valley, Grampian, Greater Glasgow & Clyde, Highland, Lothian, Lanarkshire and Tayside and three of which cover the island groups Orkney, Shetland and Western Isles . There are also eight National Special Health Boards: NHS 24, NHS Education for Scotland, NHS Health Scotland, NHS Quality Improvement Scotland, Scottish Ambulance Service, State Hospitals Board for Scotland and The National Waiting Times Centre Board (Golden Jubilee National Hospital).
Patient Choice Agenda (England): From December 2005, it has been Government policy that National Health Service ( NHS) patients in England who may require elective surgery are offered a choice of four to five hospitals at the referral stage.
Scottish Health Council: The Scottish Health Council is an organisation established in 2003 to improve the quality of healthcare in Scotland. The Scottish Health Council has its own identity and responsibilities but is linked to NHS Quality Improvement Scotland. The Council has a national office in Glasgow and has established local offices in each NHS Board area, where the majority of its staff are based. Members of the community are appointed to serve as voluntary members on a Local Advisory Council for each NHS Board area.
HEAT target:HEAT targets are a core set of Ministerial objectives, targets and measures for the NHS Scotland. HEAT targets are set for a three year period and progress towards them is measured through Local Delivery Plan's which is the process where by NHS Boards explain how targets will be achieved.
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