| Description | This research documents Scottish Health Boards’ current patient experience activities and Boards representatives’ experiences of and attitudes towards patient experience. The research also examined expectations of the Scottish Patient Experience Programme and beliefs about patients’ priorities. |
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| ISBN | 9780755973033 |
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| Official Print Publication Date | November 2008 |
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| Website Publication Date | November 26, 2008 |
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Rachel Reeves, Patient Perspective
ISBN 978 0 7559 7303 3
This document is also available in pdf format (872k)
CONTENTS
Glossary of Terms
Executive Summary
Introduction
Methods
Main findings
Conclusions
Recommendations
Chapter One: Introduction
Chapter Two: Method
Sampling
Procedure
Interviewees
Interview topics
Analysis
Chapter Three: Results
Patient experience activities
Preferences for qualitative or quantitative patient experience information
Criteria for a good patient experience tool or measure
Learning from patient experience information
Benchmarking
Motivations for using patient experience information for quality improvements
Barriers to using patient experience information and implementing changes
Examples of measured changes
Expectations of the forthcoming Better Together Programme
View's on patient priorities
Chapter Four: Conclusions
Appendix A: Examples of implementation of patient experience improvements
Appendix B: Structured interview schedule
The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.
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