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CHAPTER FOUR CONCLUSIONS
4.1 A significant proportion of the sample (85%) had visited their GP surgery in the last year, with a quarter using GP care services both for themselves and as a carer.
4.2 Recent usage was unsurprisingly highest amongst the elderly, those with long term condition, health problem or disability and those with children.
4.3 Core to the research objectives was determining what issues were considered most important amongst users of GP services. In contributing to the development of the instruments for the GP services module, the following issues were a priority:
- Ability to get an appointment (either on same day, or another day)
- The surgery being easy to get to
- Being able to speak to a Health Professional with knowledge of the patients' medical history
- Have enough time to talk to Health Professional and for Health Professional to listen to patient
- Have enough information provided about prescribed medicines, the side effects and how and when to take them.
4.4 It is important to note that a high proportion of GP users found it difficult to identify what issues were of least importance when using GP services. Such a finding would suggest that all factors presented to respondents as part of this survey were considered important to some degree.
4.5 mruk research would suggest that future consideration be given to undertaking further research to aid the development of the instruments for the GP services module, particularly if more detailed 'prioritisation' is required. Such research could take the form of focus groups and cognitive testing of research tools.
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