« Previous | Contents | Next »
Listen
Chapter one: Introduction
1.1 The Scottish Executive is developing a new programme of work to collect systematic information about NHS patients' experiences and to use this to improve services across Scotland - Better Together, Scotland's Patient Experience Programme.
1.2 As part of this programme, researchers from Patient Perspective were commissioned to carry out research to collect the views of Scottish patients and carers on the relative importance of different aspects of health care. The research includes the views of hospital inpatients, people with a long-term health condition and the views of people about general practice services.
1.3 The objective of this research project is to identify the types of issues that are important to patients, although not to quantify the relative importance of the issues to the population. This research will feed into other research where large numbers of patients will be asked to rank the importance of each of the issues identified here. This, in turn, will be used to design instruments such as questionnaires to gather patients experiences of healthcare.
« Previous | Contents | Next »