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Footnotes
1. It is interesting to note that these themes are similar to the five patient experience dimensions used by the Department of Health in England (access and waiting; safe, high quality coordinated care; building closer relationships; better information, more choice and clean, friendly and comfortable place to be) and resonate with the wider international literature on patient experience.
2. Boyd J. The 2006 inpatients importance study. Picker Institute Europe. 2007. http://www.nhssurveys.org/docs/Findings_and_development_of_the_2006_Inpatients_Importance_study_final.pdf accessed 07/08/2007
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