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Better Together: Scotland's Patient Experience Programme: Building on the Experiences of NHS Patients and Users

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Listen

ANNEX VIII: Topic Guide, LGBT Interviews

Overall, are there any issues or concerns that you have about the NHS in Scotland in particular because of your sexuality?

Discrimination - specific, systematic

Access to services, treatments, drugs

Availability of verbal or printed information

Attitudes of doctors, nurses, other healthcare staff

Being taken seriously

Also, think of this in terms of the following aspects of inpatient and GP services:

Hospital inpatient services

Access to inpatient services, planned or emergency

The Hospital and Ward

Staff

Care and treatment

Medicines

Information

Support

Leaving Hospital

Anything else

General Practice services

Access to GP services - appointments, telephone access, out of hours

Import issues about the GP practice itself

Important characteristics of a good GP/family doctor

Important characteristics about practice nurses or other healthcare professional

Important issues about the consultation

Home visits

Ever decided not to go to your GP when you thought you needed to? What reasons?

Anything else

Are there things that we haven't discussed that are important?

Is there anything particularly good about the NHS?

If there is one thing that needs to be improved the most what is it?

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Page updated: Thursday, November 20, 2008