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AcknowledgementSocial Work Inspection AgencyChapter 1 Summary, evaluations and recommendationsChapter 2 ContextChapter 3 Key outcomes for people who use servicesChapter 4 Impact on people who use services and other stakeholdersChapter 5 Delivery of key processesChapter 6 ManagementChapter 7 Leadership and directionChapter 8 Capacity for improvementAppendix 1 SWIA performance inspection model ( PIM)Appendix 2 SWIA performance inspection methodologyAppendix 3 SWIA performance inspection processAppendix 4 Midlothian social work division structure chart
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