« Previous | Contents | Next »
Listen
Annex A: BUS SERVICE INFORMATION
Minimum Standards - Phased Introduction
A phased approach for meeting the minimum standards is recommended by Bus Users UK. The exact timings will depend on public transport authorities having access to software that will allow automatic production of bus stop information, and the cost and time implications are acknowledged.
Stage 1
All bus stops in Scotland to display timetable details for all bus services calling at that point.
Traveline Scotland details to be displayed on the bus stop flag, shelter or timetable display.
Bus stop information to be posted prior to revised services coming into effect.
Bus stop information panels showing, for each service calling there: route numbers; instructions describing how to use SMS texting for bus information; the date when the details for each route were valid; the name of the bus operator; a clear indication if some services run on the exact fare/no change policy; some indication of fares where there is an exact fare/no change policy, and details about obtaining fares information by phone; the use of the wheelchair symbol to indicate services that can be operated by accessible buses; a phone number for complaints.
Closer liaison between public transport authorities and bus operators to encourage the majority of bus service changes to certain agreed dates.
Closer working between public transport authorities and bus operators to handle the physical job of updating timetable panels.
Availability of printed timetables to be improved, with Tourist Information Centres, Libraries, etc regularly stocked as well as bus company, public transport authority offices and shopping centres.
Operators of airports, seaports and railway stations should ensure that bus facilities are clearly signposted and details of bus services are available for arriving passengers.
Stage 2
Bus stop flags to include an indication of the direction or destination of buses serving that stop, where appropriate.
Bus stop flags, shelters or timetable displays must include prominent details of the location of the stop.
Bus stop information panels providing an indication of journey times and route details that include intermediate points
Later stages
Public transport authorities and bus companies should work more closely in partnership to achieve some of the more desirable passenger information facilities listed below.
Route numbers on bus stop flags, particularly where passengers have a choice of stops.
Illuminated bus stops, or at least stops with information in a position that it can be read during hours of darkness.
Providing some level of fares information for all services.
Audio information facilities at certain stops for passengers with impaired vision.
'Where to catch your bus' maps at clusters of stops or interchange points.
« Previous | Contents | Next »