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Footnotes
1. http://www.scotland.gov.uk/Resource/Doc/1066/0006061.pdf
2. In this document the words "individual" or "patient" should be read as applying as appropriate to health service users and patients.
3. In this document the word 'services' means services provided by the NHS in Scotland locally or nationally.
4. http://www.scotland.gov.uk/Publications/2007/12/11103453/0
5. Initially Better Together will look at inpatient hospital care, GP services and the care we provide to people with long-term conditions.
6. http://www.hris.org.uk/index.aspx?o=1021
7. E.g. by being provided with the HRIS leaflet Its OK to ask: see http://www.hris.org.uk/?o=3454
8. Community Scotland's National Standards for Community Engagement see http://www.communitiesscotland.gov.uk/stellent/groups/public/documents/webpages/otcs_008411.pdf
9. Informing, engaging and consulting the public in developing health and community care services see Annex 3 ofhttp://www.scotland.gov.uk/Publications/2007/10/26111633/0
10. http://www.ico.gov.uk/what_we_cover/data_protection/your_rights.aspx
11. http://www.hris.org.uk/index.aspx?o=1026
12. http://www.spso.org.uk/search.php?q=research+NHS+complaintsh
13. http://www.scotconsumer.org.uk/publications/reports/documents/CFIwithcover.pdf
14. E.g. by being provided with the HRIS leaflet Its OK to ask: see http://www.hris.org.uk/?o=3454
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