The Scottish Government

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Quality and Governance

Each wheelchair and seating centre is located in a single Health Board and forms part of the organisational structure. Each complies with NHS financial, clinical and staff governance standards as do all other health services. As part of this, complaints mechanisms are also in place and complaints from a wheelchair user or their carer should be addressed through the complaints mechanism of their local NHS Board and action will be taken by them to address it in accordance with locol procedures .

Funding and provision of wheelchairs and associated seating should be based on reliable and valid local information regarding local levels of need and this should be reflected in detail within service level agreements.

As part of service improvement, the WSS will develop national service and clinical standards. These standards will be adopted by all centres in order to ensure a consistent quality service is provided throughout Scotland. Clinical leadership is essential to take forward this development from within the service and each WSS centre should identify within their current clinical establishment, a clinical lead for quality to support the development of evidence based standards.

A national network approach to support the delivery of evidence based national standards and service improvements needs to be maintained in order that WSS centres continue to develop in a coordinated way and to ensure equity of provision across Scotland. Best practice needs to be shared and adopted between centres to support this.

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