Evaluation of the Accreditation Framework for the Scottish National Standards for Information and Advice

Appendix 2

Review of literature and on-line sources

Advice for All: Publicly Funded Legal Assistance in Scotland? The Way Forward - a Consultation

Community Legal Service, Quality Mark Standard - http://www.legalservices.gov.uk/qmark/qualmark.pdf

Debt Arrangement Scheme - http://www.moneyscotland.gov.uk/das/das_display.jsp;jsessionid=64E6849C2179085095F085B077444C31?pContentID=92&p_applic=CCC&p_service=Content.show&

Debt Arrangement Scheme - http://www.scotland.gov.uk/News/Releases/2004/11/30101012

Debt Arrangement Scheme - http://scotland.shelter.org.uk/advice/advice-3750.cfm

Debt Arrangement Scheme, Guidance for DAS approved money advisers, Civil Justice Division, Scottish Executive Justice Department, February 2005, http://www.moneyadvicescotland.org.uk/downloads/Final_MA_Guidance.pdf

Michael Bell Associates (2001) Facing Up to Debt: Housing Debt Advice & Counseling in Scotland, Scottish Executive Central Research Unit: Edinburgh

Fife Rights Forum website - http://www.fiferights.org

Fife Rights Forum, Quality Standards, version 3

Geography of Advice - An overview of the challenges facing the community legal services, Citizens Advice, 2004, http://www.citizensadvice.org.uk/geography-of-advice.pdf

Housing (Scotland) Act 2001, Guidance on Advice and Information. Scottish Executive, 2002

Crerar, L (2007) Report of the Independent Review of Regulation, Audit, Inspection and Complaints Handling of Public Services in Scotland, Scottish Government: Edinburgh

http://www.scotland.gov.uk/Publications/2007/09/25120506/0

Blake Stevenson Ltd with OPM (2003) Legal Information and Advice Services in Scotland - A Review of Evidence, Scottish Executive: Edinburgh http://www.scotland.gov.uk/Resource/Doc/47049/0029631.pdf

Legal Services Commission, Assuring and Improving Quality in the Reformed Legal Aid System, December 2007

Legal Services Commission, Quality Mark, http://www.legalservices.gov.uk/civil/how/quality_mark.asp

MATRICS, Code of Practice, Version 2, MATRICS, August 2005, http://www.moneyadvicescotland.org.uk/downloads/MATRICS_Code_of_Practice.pdf

Modern Markets: Confident Consumers. Department for Trade and Industry. October 1999

http://www.dti.gov.uk/consumer/whitepaper

Communities Scotland, COSLA, SFHA (2006) Performance Standards for Social Landlords and Homelessness Functions. Communities Scotland, COSLA, SFHA: Edinburgh

Scottish National Standards for Information and Advice Providers Panel, Annual Report, March 2007

Scottish Executive (2004) Strategic Review on the Delivery of Legal Aid, Advice and Information, Report to Ministers and the Scottish Legal Aid Board. Scottish Executive: Edinburgh

The Quality Mark: a mark of what? London Advice Services Alliance, November 2001, http://www.lasa.org.uk/policy/qmarticle.shtml

The Quality Mark Update, London Advice Services Alliance, January 2002, http://www.lasa.org.uk/policy/qmupdate.shtml

Quality Mark Step by Step Booklet - http://www.legalservices.gov.uk/qmark/stepbystep02.pdf

Quality - where to now? London Advice Services Alliance, May 2002, http://www.lasa.org.uk/policy/asa-qm-lasa.shtml

Appendix 2

Review of literature and on-line sources