The Scottish Government

Next »

Listen

Jane MacLardie and Lorraine Murray, Ipsos MORI

ISBN 978 0 7559 7090 2 (Web only publication)
ISSN 0950 2254

This document is also available in pdf format (952k)

CONTENTS

Executive Summary
Chapter 1: Introduction
Chapter 2: The need for RAS and its role
Chapter 3: Awareness of RAS services
Chapter 4: To what extent does RAS support people to relocate to Scotland?
Chapter 5: To what extent does RAS work effectively with partners to deliver seamless services?
Chapter 6: Does RAS meet customer needs?
Chapter 7: What lessons can be learned from services in other countries?
Chapter 8: Conclusions

Appendix A Customer Survey Topline Results
Appendix B Website User Survey Topline Results
Appendix C Associated Bodies Topline Results
Appendix D Customers interviews - topic guide (Students and those seeking employment)
Appendix E Customers interviews - topic guide (Employers)
Appendix F List of Key Partners Interviewed
Appendix GRAS Key Partner Interviews - Topic Guide
Appendix H 1 ^st Interview with Head of RAS - Topic Guide
Appendix I 2 ^nd Interview with Head of RAS - Topic Guide
Appendix J 3 ^rd Interview with Head of RAS - Topic Guide
Appendix K Interviews with RAS Staff - Topic Guide

It should be noted that since this research was commissioned a
new Scottish government has been formed, which means that the
report reflects commitments and strategic objectives conceived
under the previous administration. The policies, strategies,
objectives and commitments referred to in this report should not
therefore be treated as current Government policy.

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

Next »