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SUMMARY OF RECOMMENDATIONS
In 2005 HM Inspectorate of Constabulary for Scotland ( HMICS) published our thematic inspection report Managing Improvement. It described in detail how performance management was then developing and expanding across the Service. That same year the Association of Chief Police Officers for Scotland ( ACPOS), in recognition of the importance of performance management and continuous improvement, established the Performance Management Business Area ( PMBA).
The PMBA has as its strategic aims:
- develop information and automate data capture to better inform national strategic planning and the identification of renewed policing priorities for Scotland;
- develop information about the policing environment and the performance of the Scottish police service;
- capture learning about operational performance improvement elsewhere; and,
- in partnership with key agencies, develop information sharing which supports the achievement of joint national and community objectives.
These aims fully support the statutory duties of the police and police authorities/boards in relation to the provision of service and the duty to secure continuous improvement and best value.
The objective of this inspection by HM Inspectorate of Constabulary for Scotland ( HMICS) was to review how police forces in Scotland address the productivity of police officers in pursuit of these aims and aspirations. The inspection focused on:
- how performance and tasking are managed and monitored at an operational level;
- forces' use of the Scottish Policing Performance Framework ( SPPF or Framework), both internally and in reporting to their police authority/board;
- how prepared forces are for the introduction of the Common Performance Management Platform ( CPMP) being developed by the Association of Chief Police Officers in Scotland ( ACPOS);
- the potential of the new national Personal Development Review within forces for enhancing individual performance measures; and
- how activity analysis is being developed for use in performance management.
- HMICS makes the following recommendations in this report and anticipates that forces may wish to address most of these collectively under the steerage of the Performance Management Business Area. However, the Inspectorate will continue to expect individual forces to report on progress:
Recommendation 1: So as to promote greater consistency, accountability and transparency across Scotland, all forces should incorporate the Scottish Policing Performance Framework into their own public performance reports and use this as a basis for reporting to their police authority/board.
Recommendation 2: So that frontline performance can best contribute to overall service improvement, all forces should develop their ability to capture, use and analyse performance data which is timely and accessible, and encourage an increased focus at team and individual levels through inspectors and sergeants.
Recommendation 3: That all forces, in keeping with National Intelligence Model processes, introduce clear processes for tasking all staff: directing their performance and activities in line with identified organisational and local priorities, and increasing accountability.
Recommendation 4: That all forces review and develop training provided to sergeants and inspectors to increase their ability to fulfil their organisational role in providing leadership and in achieving continuous improvement in performance and maintaining standards.
Recommendation 5: That all forces adopt all parts of the new objective-driven national PDR system, and ensure that managers and staff are made aware of the value and necessity of these processes.
Recommendation 6: That all forces agree a common methodology for recording activity analysis with primary focus on management and performance information.
Recommendation 7: That all forces carry out the preparatory work necessary to allow the new Common Performance Management Platform to be implemented without delay.
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