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Volume 6
Barriers
1.13. The barriers for the individual homeowner that a trusted trader framework in Scotland needs to address are:
- When identifying a trader, a lack of transparent information about the pricing and standard of work;
- Sourcing a reliable trader in a reasonable timescale;
- Work being carried out to agreed timescales;
- The quality of work on completion and the possible routes to redress if the job is not completed to the required standard; and
- Value for money.
1.14. On completing the research, the project team established an informal working group and invited representatives from the schemes operating in Scotland and members of the construction industry to join. The group was asked to consider existing trusted trader schemes, pilots and proposals. The group has met twice and was asked to think about ways to advance the trusted trader concept.
1.15. A unified trusted trader framework which promotes access by anyone in Scotland was the basis of discussion at the working group. Since the formation of the working group, the project team has been scoping out the characteristics of a framework that could help to surmount the barriers identified. The options below give details of how this might work in practice.
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