The Scottish Government

Volume 6
SUMMARY

• Homeowners face a number of barriers when looking for reliable traders: these include trust over the standard and quality of work, value for money and a lack of reputable traders to carry out the work in a reasonable timescale.
• These issues could be addressed in part by the development of a trusted trader framework in Scotland.
• A number of local level schemes currently exist at a local level. One scheme operates at a national level.
• There is appetite to develop a framework through a consumer education approach.
• A framework should meet both the needs of the homeowner and the trader to ensure usage and sustainability.
• There are a number of components a framework should include. These include a clear system of redress, a clear and comprehensive choice of trader and an effective system for monitoring and evaluation.