Individual Learning Accounts (ILA) Scotland

Individual Learning Accounts (ILA) Scotland - Learners Study

APPENDIX 3 QUESTIONNAIRES

1. ILA100 Initial Stage

Good morning/afternoon/evening, my name is _____ calling from BMRB on behalf of the Scottish Executive. We're conducting a survey on people's experiences of applying for, and using, the Individual Learning Account also known as ILA Scotland. The Scottish Executive is seeking your views on the effectiveness of the scheme. The interview will take about 15 minutes.

Current ILA status:

Qterm. Do you recognise the term ILA (short for Individual Learning Account)?

Yes
No
Don't know

IF DOES NOT RECOGNISE TERM (NO AT QTERM):

Qrecog. " ILA Scotland is a scheme that will help you pay for learning you want to do. You get up to £100 a year towards the cost of learning something new. According to our records you have contacted ILA Scotland".

INTERVIEWER: DOES THE RESPONDENT NOW RECOGNISE THE SCHEME? IF RESPONDENT NOT SURE CODE AS NO.

IF NECESSARY: Do you now recognise the term ILA (short for individual Learning account?)

IF STILL NOT RECOGNISED (NO AT QRECOG) TERMINATE INTERVIEW.

Thank you for your help. Sorry to have bothered you, but we only need to speak to people who are familiar with the ILA scheme.

IF RECOGNISED - "Most of the questions you will be asked will relate to learning that has been funded by ILA Scotland. Your answers should only relate to ILA Scotland funding and courses funded by ILA Scotland, unless you are prompted otherwise"

Qlearn. Can I just check, have you undertaken any ILA Scotland funded learning?

IF RESPONDENT DOESN'T KNOW, CODE AS NO

IF UNDERTAKEN ILA FUNDED LEARNING (YES AT QLEARN):

Qnumber. Can I just check, how many courses have you undertaken with your funds?

ENTER NUMBER

Qcomple. Have you completed any of these courses/this course?

IF RESPONDENT ISN'T SURE, CODE AS NO

IF QCOMPLE = YES AND QNUMBER > 1

Qhmcomp. How many have you completed?

ENTER NUMBER

IF UNDERTAKEN COURSE AND NUMBER UNDERTAKEN NOT EQUAL TO NUMBER COMPLETED OR UNDERTAKEN ONE COURSE AND COMPLETED IT:

Qstill. Can I just check are you currently doing any ILA funded learning?

Yes

IF STILL LEARNING (YES AT QSTILL):

Qpropor. What proportion of the course have you completed so far?

Most of the course
Some of the course
Very little of the course

IF YES AT QLEARN AND NO AT QCOMPLE:

Qdrop. Can I just check have you ever started a course but were then unable to continue attending the course until it finished?

INTERVIEWER NOTE: PLEASE CODE YES IF RESPONDENT HAS ATTENDED ANY OF A COURSE, EVEN IF JUST ONE SESSION (OR LESS)

Non redeemers (No at Qlearn):

Qbook. Can I just check, are you booked on a course and waiting for it to start?

IF NOT BOOKED ON A COURSE (NO AT QBOOK):

Qplan. Do you plan to use your funds and book on a course in the next 12 months?

Qreas. Can you tell me why you have not done a course (so far)?

INTERVIEWER - DO NOT READ OUT. CODE ALL THAT APPLY. PROBE - ARE THERE ANY OTHER REASONS?

Could not find appropriate course
ILA funding not accepted on chosen course
Doing other courses/studies
Personal reasons/family commitment/childcare
Work commitments
Too busy
Course not available in the right location
Changed job/employment circumstances
Other reason (please specify)
(DO NOT READ OUT) Don't know

Qmain. What would you say is the MAIN reason that you have not done a course (so far)?

INTERVIEWER - CODE ONE ONLY

(List masked so only responses given above will show)

Could not find appropriate course
ILA funding not accepted on chosen course
Doing other courses/studies
Personal reasons/family commitment/childcare
Work commitments
Too busy
Course not available in the right location
Changed job/employment circumstances
Other reason (please specify)
(DO NOT READ OUT) Don't know

Non completers (If Yes at Qdrop):

Qprocom. What proportion of the course were you able to complete?

All of the course
Most of the course
Some of the course
Very little of the course
None of the course

Qreas2. What are your main reasons for not completing your ILA Scotland funded course?

DO NOT READ OUT. CODE ALL THAT APPLY.

Personal reasons/family commitments/childcare
Work commitments
Course was not suitable/not what was expected
Too busy (general)
Doing other courses/studies
Course not available due to cancellations/lack of demand
Changed job/employment circumstances
Other reason (please specify)
Don't know

Learning History (Ask all):

Qunder. Were you undertaking any other learning when you applied for ILA Scotland funded learning?

INTERVIEWER NOTE - ONLY INCLUDE TRAINING THAT TAKES THE WORKER AWAY FROM THEIR IMMEDIATE WORK POSITION. IT CAN BE GIVEN AT THE WORK PREMISES OR ELSEWHERE.

Yes
No
Don't know

IF NOT UNDERTAKING LEARNING WHEN APPLIED FOR ILA SCOTLAND FUNDED LEARNING (NO OR DK AT QUNDER):

Qyears. How many years has it been since you last took part in a learning activity?

INTERVIEWER NOTE: THIS INCLUDES SCHOOL, AN APPROXIMATION WILL DO. IF LESS THAN A YEAR, CODE AS ZERO.

INTERVIEWER NOTE: LEARNING ACTVIVITY MEANS THE LAST TIME RESPONDENT LEARNED SOMETHING.

INTERVIEWER NOTE - ONLY INCLUDE TRAINING THAT TAKES THE WORKER AWAY FROM THEIR IMMEDIATE WORK POSITION. IT CAN BE GIVEN AT THE WORK PREMISES OR ELSEWHERE.

ENTER NUMBER

Qschoo1. Can I just check, was this learning activity conducted at school?

INTERVIEW NOTE - SCHOOL INCLUDES A-LEVELS OR EQUIVALENT IF TAKEN AT 18 AT SAME SECONDARY SCHOOL. ONLY CODE YES IF LEARNING WAS CARRIED OUT AT RESPONDENT'S SCHOOL WHEN THEY WERE OF SCHOOL AGE (UP TO 18 YEARS).

Yes
No
Don't know

ASK ALL:

Qhiglev. What is the highest level of qualification that you have obtained?

IF NECESSARY READ OUT. CODE FIRST THAT APPLIES.

INTERVIEWER NOTE: IF ECDL (EUROPEAN COMPUTER DRIVING LICENCE), CODE AS OTHER

Postgraduate (Masters or PhD)
University Degree/Graduate Diploma or Certificate
HNC/ HND/Certificate in Higher Education/Diploma in Higher Education
Advanced Higher
Higher
Vocational Qualification
Intermediate
Standard grade
Access level course
Other (please specify)

ASK ALL:

Qexp. Thinking about studying for your last learning activity would you say your experience was…

Very positive
Somewhat positive
(DO NOT READ OUT) Neither positive nor negative
Somewhat negative
Very negative
DK

Qother. In the last 12 months have you looked for any other courses or forms of learning other than those that are supported by ILA Scotland?

Yes
No
Don't know

Marketing (Ask all):

Qinflu. Thinking of all the places you may have seen or heard of ILA Scotland, which forms of information do you think were most effective in communicating information about ILA Scotland?

DO NOT READ OUT. IF NOT SURE, PLEASE CODE AS NULL

Newspaper
TV or Radio
Website
Leaflet through the door
Leaflet/poster (seen outside of home)
College/university/ other learning provider
Learning centre
Careers Scotland
Learn Direct Scotland
Word of mouth from friends/ relatives/ colleagues
Employer
Trade union
Job Centre
Other
None of these
Don't know

Application Process and Information (Ask all):

Qstraig. How straight forward was the application process?

Very straight forward
Quite straight forward
Not very straight forward
Not at all straight forward
Don't know

IF NOT STRAIGHT FORWARD:

Qnotstr. What was it about the application process that you did not find straightforward?

The length of time the application took
The size or complexity of the forms or guidance
Other
Don't know

ASK ALL:

Qhelp. How helpful was the documentation you received during the application process?

Very helpful
Quite helpful
Not very helpful
Not at all helpful
Don't know

IF NOT HELPFUL:

Qaspec. What aspects of the documentation did you not find helpful?

OPEN-ENDED

ASK ALL:

Qapply. After telephoning the helpline, were you contacted again before you submitted your application form?

Applied straight away
Was contacted again
Don't know

IF CONTACTED AGAIN (WAS CONTACTED AGAIN AT QAPPLY):

Qnocall. If you had not received this call, how likely would you have been to apply applied for ILA funds?

IF UNSURE, PLEASE CODE AS DON'T KNOW

Very likely
Quite likely
Quite unlikely
Very unlikely
Don't know

FOR COMPLETERS AND REDEEMERS ONLY (YES AT QLEARN/QBOOK):

Qcourse. After your account was opened, did you apply for a COURSE straight away or were you contacted again before you applied to do a course?

Applied straight away
Was contacted again
Don't know

IF CONTACTED AGAIN (WAS CONTACTED AGAIN AT QCOURSE):

Qncall2. If you had not received this call, how likely would you have been to apply for a course?

IF UNSURE, PLEASE CODE AS DON'T KNOW

Very likely
Quite likely
Quite unlikely
Very unlikely
Don't know

ASK ALL:

Qsuffic. Did you feel that there was sufficient information and guidance available to help you select the learning that best suited your needs?

Yes
No
Don't know

Qsatis. In general how satisfied were you with the advice that was given from ILA Scotland helpline?

Very satisfied
Fairly satisfied
(DO NOT READ OUT) Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
Don't know

Additional Information Sought (Ask all):

Qsource. Apart from the ILA Scotland helpline, have you ever sought any advice or information about ILA funded courses?

Yes
No
Don't know

IF HAVE SOUGHT ADVICE OR INFORMATION (YES AT QSOURCE):

Qadvice. Thinking about the last time you sought advice, what advice or information did you ask for?

DO NOT READ OUT. CODE ALL THAT APPLY.

Queries about course content
Whether a course was supported by ILA/course eligibility
Personal eligibility
General information/prospectus request
Queries about how to apply
Other (specify)
Don't know

Qwhom. From whom have you sought advice? Please note, some of these may not be applicable to you.

IF NECESSARY: The last time you sought advice, from whom did you seek advice?

READ OUT. CODE ALL THAT APPLY

Friends/family
Employer
Someone at work
Trade union
A Learning Provider
Job Centre/Social worker/Housing officer
Learn Direct Scotland or Careers Scotland
A community group, community education, or charity
Other (specify)
None of these
Don't know

Qsat. How satisfied were you with the advice you received?

IF NECESSARY: This is about the last time you sought advice

Very satisfied
Fairly satisfied
Not very satisfied
Not at all satisfied
Don't know

Doing the ILA course (Ask all redeemers - Yes at Qlearn/Qbook):

IF MORE THAN ONE COURSE UNDERTAKEN WITH ILA FUNDS (QNUMBER>1):

The following questions relate to the last time you booked a course using your ILA Scotland funds…

ASK ALL IN SECTION:

Qsubjec. In which subject did you last undertake/are you undertaking an ILA funded course?

INTERVIEWER NOTE: REFER TO SUBJECT LIST FOR HELP CODING RESPONSE. READ FULL CODE, NOT JUST FIRST WORD.

Humanities, Language and Art
Social Sciences, Business and Law
Science and Mathematics
Information and Communication technologies
Teacher Training and Education Science
Engineering, Manufacturing and Construction
Agriculture, Veterinary and Environment
Health and Welfare (including sports)
Services and Distribution
Sales, Marketing, Retail and Media Communication
Other (specify)
Don't know

Thinking back to when you applied for your (most recent/current) course…..

Qranqual. Thinking about the whole range of qualifications available through ILA funded courses, overall, how satisfied were you with the level of qualifications available?

Very satisfied
Fairly satisfied
(DO NOT READ OUT) Neither satisfied nor satisfied
Fairly dissatisfied
Very dissatisfied
Don't know

IF DISSATISFIED AT QRANQUAL:

Qydiss. Why were you dissatisfied with the level of qualifications available?

INTERVIEWER NOTE: PLEASE PROBE FULLY

OPEN-ENDED

Now thinking specifically about your (most recent/current) course itself…..

Qformal. Have you obtained/will you obtain any qualifications through this course?

Qqual2 What qualification(s) did/will/would you (have) obtained from your course?

READ OUT IF NECESSARY

INTERVIEWER NOTE: IF ECDL (EUROPEAN COMPUTER DRIVING LICENCE), CODE AS OTHER

Access level course
Standard grade
Intermediate
Higher
Advanced Higher
HNC/ HND/Certificate in Higher Education/Diploma in Higher Education
Degree/Graduate Diploma or Certificate
Postgraduate (Masters or PhD)
Vocational Qualification
Other (please specify)

IF QUALIFICATION AVAILABLE:

Qqualim. How important is this qualification to you?

Very important
Quite important
Not very important
Not at all important
Don't know

Qlevqua. How satisfied are you/were you with the LEVEL of qualification offered through your course?

Very satisfied
Fairly satisfied
(DO NOT READ OUT) Neither satisfied nor satisfied
Fairly dissatisfied
Very dissatisfied
Don't know

Qtypes. Where were you intending to do your course? / Where are you doing your course?

READ OUT

College
University
Distance learning e.g. Open University
Block study/short course
Local learning centre
Open learning package
At your workplace
Correspondence course
Other (specify)
Don't know

ASK ALL IN SECTION:

Qmotive. What motivated you to do your course?

INTERVIEWER NOTE: PLEASE PROBE FULLY

OPEN-ENDED

ASK ALL:

Qcousat. I am now going to read 5 statements that relate to the range of courses available for which you can apply for ILA funding. Please can you tell me how much you agree or disagree with each?

There were courses available at convenient locations
The range of subjects available was sufficient for my needs
There were courses available at a convenient time of day
The courses started at a convenient time of year
There were courses available at the appropriate level for my needs
Agree strongly
Tend to agree
(DO NOT READ OUT) Neither agree nor disagree
Tend to disagree
Disagree strongly

Qoverco. Overall, how satisfied were you with the range of courses that were available to you through the ILA Scotland scheme?

Very satisfied
Fairly satisfied
(DO NOT READ OUT) Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied

Administration of ILA (Ask redeemers - Yes at Qlearn):

Qtoken. At any point, did the Learning Provider ask for your learning token?

Yes
No
Don't know

Qtowhen. Did you understand that you have to hand in your learning token when you first start your learning?

Yes
No
Don't know

Qpay. How much did you personally pay towards your ILA-supported course costs?

PLEASE ENTER AMOUNT IN POUNDS.

IF RESPONDENT CANNOT REMEMBER, CODE AS DK

ENTER NUMBER
Don't know

Qanyone. Did anyone else make a financial contribution towards the course costs?

IF NECESSARY: This is anyone OTHER than ILA Scotland

Yes
No
Don't know

IF SOMEONE ELSE MADE A CONTRIBUTION (YES AT QANYONE):

Qwho. And who was this?

DO NOT READ OUT

Employer
Trade Union
Family/friend
Learning provider
Other (Specify)
Don't know

Impact of ILA Scotland (Ask redeemers only - Yes at Qlearn/Qbook):

Qlikely. Thinking about the (subject) course, how likely would you have been to undertake this course without the support received? Would you say….

READ OUT

Very likely
Quite likely
Quite unlikely
Very unlikely
Don't know

IF LIKELY AT QLIKELY:

Qtiming. How did the ILA funding affect the timing of your plans to undertake the course?

READ OUT

Would have undertaken it sooner
Would have undertaken it at the same time
Would have undertaken it later
Unsure of timing

Qsuff. Thinking about the level of financial support you received from ILA Scotland. Did you….

READ OUT

Have enough support from ILA Scotland
Need a little more support from ILA Scotland
Need a lot more support from ILA Scotland

IF UNDERTAKEN ILA-FUNDED LEARNING (YES AT QLEARN):

Qsince. Since undertaking your ILA Scotland funded course have you looked into taking other courses?

OTHER COURSES CAN BE ANY COURSES, NOT JUST ILA SCOTLAND FUNDED COURSES

Yes
No
Don't know

Satisfaction (Ask redeemers - Yes at Qlearn):

Qstate. Which of the following statements best describes your views on your ILA Scotland supported course?

READ OUT. SINGLE CODE.

The course exceeded my expectations
The course met my expectations
It has not been as useful as I had hoped
I wish that I hadn't taken the course
Don't know

Qasp. How much do you agree or disagree with the following statements about ILA Scotland funded courses?

The ILA Scotland funded course was boring
I learned new skills
I am a more confident person because of doing the ILA Scotland funded course

IF NECESSARY: How much do you agree or disagree with this statement?

Strongly agree
Tend to agree
(DO NOT READ OUT) Neither agree nor disagree
Tend to disagree
Strongly disagree
Don't know

Qrat. How would you rate the following aspects of the course?

The support received by the learning provider whilst I was doing the course
The course materials

IF NECESSARY: How would you rate this aspect of the course?

Excellent
Good
Adequate
Poor
Very Poor

ASK ALL COMPLETERS/REDEEMERS (YES AT QLEARN/QBOOK):

Thinking back to your current/recent course…..

Qfirst. Was this your first choice of course to attend with ILA Scotland?

Yes
No
Don't know

IF NOT FIRST CHOICE:

Qpreven. What prevented you from attending your first choice of course?

OPEN-ENDED

Understanding of ILA Scotland (Ask all):

READ OUT:

Just for information, it is now possible to gain a higher level of qualification through ILA-funded courses, and ILA Scotland has recently widened the range of courses available for which you can apply for funding to include a wide range of subject areas.

INTERVIEWER NOTE: IF PROMPTED, SAY 'You can a qualification up to SCQF level 6 or SVQ level 3. For more information, you can contact the ILA Helpline on 0808 100 1090.

General attitudes to learning (Ask all):

Qgen. I am going to read out some general statements about learning and education. Please tell me how much you agree or disagree with each.

IF NECESSARY: How much do you agree or disagree with this statement?

Learning new things boosts your confidence
You are more likely to get a better job if you do some learning, training or education
To get a job, who you know is more important than what you know
Getting qualifications takes too much effort
Going to classes or courses is a good way of meeting new people
I find that most people can be trusted
I enjoy new challenges
It is important to learn new things
learning new things is important because you can help your children with their school work
Learning about new things is enjoyable
Strongly agree
Tend to agree
(DO NOT READ OUT) Neither agree nor disagree
Tend to disagree
Strongly disagree
Don't know

Qresp1.Have any of the following had an influence over your decisions on whether to undertake learning?

READ OUT. FOR OTHER, PROMPT 'Is there anyone else that has had an influence over these decisions?'

Your employer
The Government
Other (please specify)
Don't know

Qresp2. How much influence has (insert from above) had over your decisions on whether to undertake learning?

A lot
A little
Don't know

Demographics (Ask all):

I would like to finish by asking for some details about you and your household - this is just to make sure we speak to a good cross-section of people living in Scotland.

Qprob. Do you have any problem or disability which affects your day to day activities?

Yes
No
Don't know

Sex. INTERVIEWER: PLEASE CODE THE SEX OF THE RESPONDENT

Age. Can I just check, what was your age last birthday?

ENTER NUMBER

Refused

IF REFUSED:

Qageban. In that case, can you tell me which of these age bands you fall into?

18-30
31-40
41-50
51-59
60+

Qethnic. Which of the following groups would you say you belong to?

White
Mixed
Asian, Asian Scottish or Asian British
Black, Black Scottish or Black British
Any other ethnic background
Don't know
Refused

IF WHITE AT QETHNIC:

Qwhite. Is that….

White Scottish
White other British i.e. English, Welsh or Northern Irish
White Irish
Any other white background (specify)
Refused
Don't know

IF MIXED OR ANY OTHER BACKGROUND AT QETHNIC:

Qmixed. Please can you tell me your ethnic group?

OPEN-ENDED

IF ASIAN AT QETHNIC:

Qasian. Is that…

Indian
Pakistani
Bangladeshi
Chinese
Any other Asian background (specify)
Refused
Don't know

IF BLACK AT QETHNIC:

Qblack. Is that…

Caribbean
African
Any other black background (specify)
Refused
Don't know

Qbenefi. At present, are you in receipt of any benefits?

Yes
No
Don't know

Qrecon. The Scottish Executive may want to do some follow-up research, after this survey. Would you be willing for your contact details and your responses to be passed to them or an agency working for them, if they want to ask some follow-up questions?

Social grade section

What type of firm do you work for?

(Open ended)

What do you do? What does the work involve?

(Open ended)

Is the work manual/non manual?

Manual

Non-manual

Are you an employee or self employed?

Employed

Self employed

Employee only

Do you have any position/rank/grade in the organisation? (PROMPT: Foreman, sergeant, manager, Chief Executive etc)

(Open ended)

How many people work at the same place?

(Numeric)

How many people are you responsible for?

(Numeric)

TYPE IN ANY OTHER RELEVANT INFORMATION REGARDING PEOPLE THET ARE RESPONSIBLE FOR (EG, OTHER SALESMEN, MANAGERS, CLERICAL OR MANUAL WORKERS)

(Open ended)

What is the job title of the person you report to?

(Open ended)

What qualifications do you have?

COLLECT ALL AND PROBE FOR LEVEL EG BELOW, AT, ABOVE, DEGREE LEVEL

(Open ended)

ANY OTHER RELEVANT INFORMATION

(Open ended)

NOW WORK OUT THE SOCIAL GRADE

(Prompts answers from previous questions)

2. ILA 100 Follow-up Stage

Good morning/ afternoon/ evening. My name is _______ and I am calling on behalf of the Scottish Executive. BMRB is conducting a follow up survey for the Scottish Executive on people's experience of using the Individual Learning Account also known as ILA Scotland. You may remember we spoke to you six months ago and you agreed to take part in this survey. The interview will take about 15 minutes.

Update on ILA progression

IF DOING A COURSE LAST WAVE:

Qstill. When we last spoke to you, you were doing a course in (response at Qsubjec last wave, if 'other', 'you were doing a course'). Did you complete the course, did you leave before the course finished or are you still on the course?

Completed the course
Left the course before finished
Still on course
Don't know

IF LEFT COURSE BEFORE IT FINISHED:

Qwhy. Can you tell me why you left before it finished?

PROBE

OPEN-ENDED

IF BOOKED ON A COURSE LAST WAVE:

Qbook. When we last spoke to you, you were booked on a course in (response at Qsubjec last wave, if 'other', 'you were doing a course').Did you do this course?

Yes
No
Don't know

IF NO:

Qwhyno. Why not?

DO NOT READ OUT. CODE ALL THAT APPLY

I changed my mind about completing a course AT ALL
I did another course instead
The course was no longer available
I was too busy
I'm still waiting for it to start/deferred place
Other (specify)
Don't Know

IF YES:

Qdidboo. Did you:

complete the course
leave the course before it finished
or are you still on the course?
(DO NOT READ OUT) Still waiting for it to start
Don't Know

IF LEFT THE COURSE BEFORE IT FINISHED:

Qwhy2. Can you tell me why you left before it finished?

PROBE

OPEN-ENDED

IF PLANNING ON BOOKING A COURSE LAST WAVE:

Qplan. When we last spoke to you, you were planning to book a course in the next 12 months.

Have you done this yet?

Yes
No
Don't know

IF NO:

Qwhy3. Why have you not booked the course yet?

PROBE

OPEN-ENDED

IF YES:

Qnowboo. Are you:

Waiting for the course to start
Currently doing the course, or have you
Completed the course
Or left before the course finished?
Don't know

IF LEFT BEFORE COURSE FINISHED:

Qwhy4. Can you tell me why you left before it finished?

PROBE

OPEN-ENDED

IF PLANNING ON BOOKING A COURSE LAST WAVE AND HAVE SINCE DONE SO: (Yes at Qplan and not DK at Qnowboo):

Qsubjec. What subject are you doing a course/did you do a course in?

INTERVIEWER NOTE - REFER TO SUBJECT LIST FOR HELP CODING RESPONSE. READ FULL CODE, NOT JUST FIRST WORD.

Humanities, Language and Art
Social Sciences, Business and Law
Science and Mathematics
Information and Communication technologies
Teacher training and Education science
Engineering, Manufacturing and Construction
Agriculture, Veterinary and Environment
Health and Welfare (including sports)
Services and Distribution
Sales, Marketing, Retail and Media communication
Don't Know
Other

Qwhere. Did/are you undertake/ing this course…

READ OUT UNTIL RESPONDENT SAYS YES

…at College
…at University
…by Distance learning eg Open University
…through Block study or a short course
…at a local learning centre
…using an open learning package
…at your workplace
…via correspondence course
…private training provider
…online
…somewhere else
Don't Know

ALL WHO UNDERTOOK COURSE:

Qqual. Did you/will you get a qualification from this course?

Yes
No
Don't know

IF DID/WILL GET QUALIFICATION:

Qwtqual. What qualification will/did you obtain?

READ OUT

Access level course
Standard grade
Intermediate
Higher
Vocational Qualification
Other (please specify)
Don't know

Qimp. How important is/are the/these qualifications to you?

Very important
Quite important
Not very important
Not at all important
Don't know

IF DID/WILL NOT GET A QUALIFICATION:

Qwhynq1. Why won't you/didn't you get a qualification from this course?

I won't/didn't complete the course
I failed/I didn't pass the course
I completed the course but did not sit the final exam
There is no qualification at the end of the course
Other (please specify)
Don't know

Qdis. How disappointed are you the course did/will not lead to a qualification?

Very disappointed
Quite disappointed
Not very disappointed
Not at all disappointed
Don't know

Other courses conducted or booked since last time

ASK ALL:

IF COMPLETED ONLY COURSE UNDERTAKEN LAST WAVE:

'Last time we spoke to you, you had completed an ILA-funded course….'

IF DROPPED COURSE LAST WAVE:

'Last time we spoke to you, you had started an ILA-funded course but were unable to continue studying until it finished….'

IF NOT UNDERTAKEN COURSE AT ALL LAST WAVE:

'Last time we spoke to you, you were yet to undertake an ILA|-funded course….'

Qother. Have you undertaken any (other) courses since we spoke to you?

Yes
No
Don't know

IF UNDERTAKEN (OTHER) COURSES:

Qhwmany. How many (other) courses have you started since we last spoke?

ENTER NUMBER

Qcomp2. Have you completed any of these (other) courses/this (other) course?

Yes
No
Don't know

IF YES AND QHWMANY = MORE THAN ONE

Qhmcomp. How many have you completed?

ENTER NUMBER (Cannot be higher than number undertaken. If it is, a message will appear for you to read, then you will be directed back to Qhwmany to re-input the answers)

IF UNDERTAKEN COURSE AND NUMBER UNDERTAKEN NOT EQUAL TO NUMBER COMPLETED:

Qsil2. Are you still on a course?

Yes
No
Don't know

IF UNDERTAKEN COURSES AND NOT COMPLETED OR COMPLETED BUT DIFFERENCE BETWEEN NUMBER COMPLETED AND NUMBER UNDERTAKEN MORE THAN ONE:

Qstart. Can I just check, have you ever started a course but were then unable to continue attending the course until it finished?

Yes
No
Don't know

IF YES AND QHWMANY MORE THAN ONE:

Qoften. How often has this happened since we last spoke to you?

ENTER NUMBER

IF MORE THAN ONCE:

'Thinking about the last time this happened'

IF DROPPED COURSE (YES AT QSTART):

Qyleave. Why did you leave before finishing?

PROBE

OPEN ENDED

IF NOT UNDERTAKEN ANY (OTHER) COURSE:

Qbksinc. Have you booked any (other) courses since we last spoke?

Yes
No
Don't know

IF YES:

Qhmbook. How many have you booked?

ENTER NUMBER

IF UNDERTAKEN OR BOOKED (OTHER) COURSES:

Qsubj. In what subject(s) have you undertaken (booked) a course/this other course/these other courses?

INTERVIEWER NOTE - REFER TO SUBJECT LIST FOR HELP CODING RESPONSE. READ FULL CODE, NOT JUST FIRST WORD.

Humanities, Language and Art
Social Sciences, Business and Law
Science and Mathematics
Information and Communication technologies
Teacher training and Education science
Engineering, Manufacturing and Construction
Agriculture, Veterinary and Environment
Health and Welfare (including sports)
Services and Distribution
Sales, Marketing, Retail and Media communication
Don't Know
Other

Qilafun. Have you used ILA funding for this/any of these courses?

Yes
No
Don't know

Qwhere2. Have you taken (booked) this/these courses at…

READ OUT UNTIL RESPONDENT SAYS YES

…at College
…at University
…through Distance learning eg Open University
…by Block study or a short course
…at your Local learning centre
…using an Open learning package
…at your workplace
…through a correspondence course
…through a private training provider
…online
…somewhere else
Don't know

Qqual2. Have you/would you have obtained any qualifications through this/these course(s)? Will you obtain any qualification(s) from this/these courses?

Yes
No
Don't know

IF YES:

Qwtqua2. What qualification(s) did/will you/would you have obtain(ed)?

READ OUT

Access level course
Standard grade
Intermediate
Higher
Vocational Qualification
Other (please specify)
Don't know

Qimp2. How important is/are/would this/these qualification(s) (have been) to you?

Very important
Quite important
Not very important
Not at all important
Don't know

IF NO:

Qwhynq2. Why won't you/didn't you get a qualification from this course?

I won't/didn't complete the course
I failed/I didn't pass the course
I completed the course but did not sit the final exam
There is no qualification at the end of the course
Other (please specify)
Don't know

Qdis2. How disappointed are you that this/these courses did not/will not/would not have lead to a qualification?

Very disappointed
Quite disappointed
Not very disappointed
Not at all disappointed
Don't know

Plans for future learning

IF UNDERTAKEN ILA FUNDED COURSE:

Qlikely. Would you say that doing your current/recent ILA funded course has made you more likely to do learning in the future?

IF NECESSARY PROMPT FOR A LOT OR A LITTLE LESS/MORE LIKELY

Much more likely to do learning in the future
A bit more likely to do learning in the future
Not made much difference
A bit less likely to do learning in the future
Much less likely to do learning in the future
Don't know

ASK ALL:

QIrnmor. Do you plan to undertake any (other) courses or learning activities in the next 12 months?

INTERVIEWER NOTE - WE ARE INTERESTED IN FIRM PLANS ONLY

Yes
No
Don't know

IF YES:

Qnxtsub. Thinking about the next learning you are likely to undertake…

What subject are you likely to choose?

INTERVIEWER NOTE - REFER TO SUBJECT LIST FOR HELP CODING RESPONSE. READ FULL CODE, NOT JUST FIRST WORD.

Humanities, Language and Art
Social Sciences, Business and Law
Science and Mathematics
Information and Communication technologies
Teacher training and Education science
Engineering, Manufacturing and Construction
Agriculture, Veterinary and Environment
Health and Welfare (including sports)
Services and Distribution
Sales, Marketing, Retail and Media communication
Don't Know
Other

Qfund. Do you think you will use ILA funding to pay for this?

Yes
No
Don't know

Qwhere3. Would you undertake this course…

READ OUT UNTIL RESPONDENT SAYS YES

…at College
…at University
…through Distance learning eg Open University
…by Block study or a short course
…at your Local learning centre
…using an Open learning package
…at your workplace
…through a correspondence course
…online
…somewhere else
Don't know

Qimp3. How important will a qualification be from this course?

Very important
Quite important
Not very important
Not at all important
Don't know

IF VERY/FAIRLY IMPORTANT:

Qqual3. What qualification would you hope to obtain?

Access level course
Standard grade
Intermediate
Higher
Vocational Qualification
Other (please specify)
Don't Know

Motivations

IF LIKELY TO DO A COURSE IN THE NEXT 12 MONTHS:

Qmore. Can you briefly tell me why you are considering more courses or learning activities?

PROBE

OPEN ENDED

IF NOT LIKELY TO DO A COURSE IN THE NEXT 12 MONTHS:

Qnoplan. Why are you not likely to do any courses or learning in the next 12 months?

PROBE

OPEN ENDED

IF UNDERTAKEN ILA FUNDED COURSE:

I am now going to read a list of some reasons people have given for doing courses. Thinking about when you applied for your most recent ILA funded course, can you tell me how important each factor was to your choice?

INTERVIEWER NOTE - IF RESPONDENT HAS ALREADY TOLD YOU THE MAIN MOTIVATION THEN STILL GO THROUGH THIS SECTION JUST IN CASE OTHER MOTIVATORS WERE IMPORTANT, BUT BE AWARE MANY ANSWERS MAY NOT BE RELEVANT.

IF NECESSARY - Thinking about when you chose your last course, how important was this factor to your choice?

Qwork. Firstly thinking about work related outcomes…

Getting a job (CODE NULL IF ALREADY HAVE A JOB)
Getting a job with another employer or different type of work (CODE NULL IF DOESN'T HAVE A JOB)
Helping you gain a promotion or rise in earnings in your current job (CODE NULL IF DOESN'T HAVE A JOB)
Very important
Fairly important
Not very important
Not at all important
Don't know

Qout. Now thinking about outcomes not directly related to jobs …can you tell me how important each factor was to you, in terms of motivating you to do the course?

Giving you new skills or knowledge
Helping you get into another course
Giving you a recognised qualification
Allowing you to meet people
Giving you a fresh challenge
Enabling you to keep up with children/help children with school work (CODE NULL IF DO NOT HAVE CHILDREN)
Increasing your self-confidence
To help with a hobby or enrich your spare time
You chose the course because you were generally interested in the subject

(RANDOMISE OUTCOMES WITHIN TYPE)

Very important
Fairly important
Not very important
Not at all important
Don't know

Satisfaction

Qsat. Please could you tell me how satisfied you were with the following aspects of ILA Scotland?

The range of courses available to you
The availability of suitable courses in your area
The availability of suitable dates and times of courses
The quality of teaching and course materials on your course (IF UNDERTAKEN COURSE)
The quality of service provided by ILA Scotland staff
Very satisfied
Fairly satisfied
(DO NOT READ OUT) Neither satisfied nor dissatisfied
Not very satisfied
Not at all satisfied
Don't know

IF UNDERTAKEN ILA COURSE:

Qsatis. Thinking about all elements of the scheme, overall how satisfied were you with ILA Scotland?

Very satisfied
Fairly satisfied
(DO NOT READ OUT) Neither satisfied nor dissatisfied
Not very satisfied
Not at all satisfied
Don't know

Funding

As you may know ILA Scotland can fund up to £100 towards the costs of courses per year. There is a minimum £10 personal contribution towards the costs of individual courses. I am now going to ask some questions about ILA funding.

IF UNDERTAKEN ILA COURSE:

Qpay. Thinking about your (most recently) funded ILA course….

How much did you personally pay towards your ILA-supported course costs?

PROMPT IF NECESSARY USE BANDS.

£0
£1-9
£10
£11-50
more than £50
Don't know/can't remember

ASK ALL:

Qamount. Do you think the personal contribution towards courses is too much to pay, about the right amount, or too little?

Too much
Right amount
Too little
Don't know

Qagr. I am now going to read out some statements about ILA funding. Please could you tell me how much you agree or disagree with each?

Paying a personal contribution it makes you think twice about applying for a course
I am satisfied with the level of funding that ILA provides each year towards learning.
Strongly agree
Tend to agree
(DO NOT READ OUT) Neither agree nor disagree
Tend to disagree
Strongly disagree
Don't know

Outcomes

ASK ONLY THOSE THAT HAVE COMPLETELY FINISHED AN ILA COURSE:

Qhelp. Thinking about your most recent ILA funded course, to what extent has it….

INTERVIEWER NOTE - CODE NULL AUTOMATICALLY FOR STATEMENTS THAT ARE NOT APPLICABLE BECAUSE THE RESPONDENT IS OR IS NOT CURRENTLY EMPLOYED

Helped in your search for a job (CODE NULL IF ALREADY HAVE A JOB)
Helped in your search for a job with another employer or different type of work (CODE NULL IF DOESN'T HAVE A JOB)
Helped you gain a promotion or rise in earnings (CODE NULL IF DOESN'T HAVE A JOB)
A great extent
To some extent
To a small extent
Not at all
Don't know

Qext. Now thinking about outcomes not related to jobs…

To what extent has the course given you new skills or knowledge
To what extent has the course helped you get into another course
To what extent has the course given you a recognised qualification
To what extent has the course allowed you to meet people
To what extent has the course given you a fresh challenge
To what extent has the course enabled you to keep up with children/help children with school work (CODE NULL IF DO NOT HAVE CHILDREN)
To what extent has the course increased your self-confidence
To what extent has the course helped with a hobby or enriched your spare time
To what extent has the course given you interest in the subject
A great extent
To some extent
To a small extent
Not at all
Don't know

LOOP FOR MOTIVATORS MENTIONED AS VERY IMPORTANT BUT NOT MET:

Qmtd. You said earlier that X was a factor in applying for an ILA funded course and yet you have said that this has not happened. How disappointed are you that this did not happen?

Very disappointed
Quite disappointed
Not very disappointed
Not at all disappointed
Don't know

LOOP FOR MOTIVATORS MENTIONED AS VERY IMPORTANT AND MET:

Qmt2. You said earlier that X was a factor in applying for an ILA funded course and you have said this has occurred. Has this outcome….

Been more useful than you expected
Been AS useful as you expected
Not been as useful as you had hoped?
Don't know

Demographics (ASK ALL)

I would like to finish by asking for some details about you and your household - this is just to make sure we speak to a good cross-section of people living in Scotland.

Qactiv. Which of the following best describe your current working status?

READ OUT… UNTIL SAYS YES CODE ONE ONLY IF CURRENTLY OFF WORK OR ON MATERNITY LEAVE THEN CODE EMPLOYED FULL TIME OR PART TIME.

In full-time education
Working full-time
Working part-time
Looking after the home or family
Permanently retired from work
Unemployed and seeking work
On a Government work or training scheme
Permanently sick or disabled
Temporarily unable to work because of short-term illness or injury
Other (Specify)
Don't know
Refused

IF UNEMPLOYED:

Qwaive. Were you advised that you could apply to have your fees waived on other education colleges (for example, college courses)?

IF YES:

Qyes. Why did you still apply for an ILA funded course?

PROBE

OPEN ENDED

3. ILA 200 Initial Stage

Check current ILA Scotland status

Qterm. Do you recognise the term ILA (short for Individual Learning Account)?

Yes
No
Don't know

IF DOES NOT RECOGNISE TERM (NO AT QTERM):

INTERVIEWER: DOES THE RESPONDENT NOW RECOGNISE THE SCHEME? IF RESPONDENT NOT SURE CODE AS NO.

IF NECESSARY: Do you now recognise the term ILA (short for individual Learning account?)

IF STILL NOT RECOGNISED (NO AT QRECOG) TERMINATE INTERVIEW.

Thank you for your help. Sorry to have bothered you, but we only need to speak to people who are familiar with the ILA scheme.

IF RECOGNISED - "Most of the questions you will be asked will relate to the learning that has been funded by ILA Scotland. Your answers should only relate to ILA Scotland funding and courses funded by ILA Scotland, unless you are prompted otherwise"

Qlearn. Can I just check, have you undertaken any ILA Scotland funded learning?

IF RESPONDENT DOESN'T KNOW , CODE AS NO

IF UNDERTAKEN ILA FUNDED LEARNING (YES AT QLEARN):

Qnumber. Can I just check, how many courses have you undertaken with your funds?

ENTER NUMBER

Qcomple. Have you completed this learning?

SCRIPTING NOTE: USE ANSWER AT QCOMPLE TO DETERMINE TENSE OF QUESTIONS LATER

Qstill. Can I just check are you still doing your learning?

Yes

IF STILL LEARNING (YES AT QSTILL):

Qpropor. What proportion of the course have you completed so far?

Most of the course
Some of the course
Very little of the course

Qdrop. Can I just check have you started a course but were then unable to continue attending the course until it finished?

Non redeemers (IF NO AT QLEARN)

Qbook. Can I just check, are you booked on a course and waiting for it to start?

IF NOT BOOKED ON A COURSE (NO AT QBOOK):

Qplan. Do you plan to use your funds and book on a course in the next 12 months?

Qreas. What is the MAIN reason for you not going on a course [so far]?

PLEASE ONLY ACCEPT ONE MAIN REASON HERE

Can't afford it
Work pressures
Don't have time
Lack of interest
No one to look after children
I'm too old
I don't have confidence
Learning is too difficult
Can't find a suitable course
Not enough information to help me choose a course
Can't see the benefit or relevance of it
I don't know what course to do
I wouldn't know where to go for information
I don't know how to use my ILA Scotland funds
Other reason (please specify)
(DO NOT READ OUT) Don't know

Qmain. Are there any other reasons for you not going on a course [so far]?

PLEASE ONLY ACCEPT ONE MAIN REASON HERE

Can't afford it
Work pressures
Don't have time
Lack of interest
No one to look after children
I'm too old
I don't have confidence
Learning is too difficult
Can't find a suitable course
Not enough information to help me choose a course
Can't see the benefit or relevance of it
I don't know what course to do
I wouldn't know where to go for information
I don't know how to use my ILA Scotland funds
Other reason (please specify)
(DO NOT READ OUT) Don't know

Non completers (IF YES AT QDROP)

Qprocom. What proportion of the course were you able to complete?

All of the course
Most of the course
Some of the course
Very little of the course
None of the course

Qreas2. What are your main reasons for not completing your ILA Scotland funded course?

Couldn't afford it
Work pressures
Didn't have time
Lack of interest
No one to look after children
I'm too old
I don't have confidence
Learning was too difficult
There wasn't enough support from the learning provider
I couldn't see the benefit or relevance of doing the course
Other reason (please specify)
(DO NOT READ OUT) Don't know

Learning History (ASK ALL)

Qunder. Were you undertaking any other learning when you applied for ILA Scotland funded learning?

Yes
No
Don't know

IF NOT UNDERTAKING LEARNING WHEN APPLIED FOR ILA SCOTLAND FUNDED LEARNING (NO OR DK AT QUNDER):

Qyears. How many years has it been since you last took part in a learning activity?

INTERVIEWER NOTE: THIS INCLUDES SCHOOL, AN APPROXIMATION WILL DO. IF LESS THAN A YEAR CODE AS ZERO.

ENTER NUMBER

IF UNDERTAKING LEARNING WHEN APPLIED FOR ILA FUNDING:

Qschoo1. Can I just check, was this learning activity conducted at school?

Yes
No
Don't know

IF NOT UNDERTAKING LEARNING WHEN APPLIED FOR ILA FUNDING:

Qschoo2. Can I just check, was your last learning activity conducted at school?

Yes
No
Don't know

IF LAST LEARNING ACTIVITY NOT AT SCHOOL (NO AT QSCHOO1/QSCHOO2):

Qlast. Thinking about the learning activity you did x years ago, was this funded by ILA Scotland?

Yes
No
Don't know

ASK ALL:

Qqual. Did you receive any qualification from your last learning activity?

Yes
No
Don't know

IF RECEIVED QUALIFICATION (YES AT QQUAL):

Qlevel. What level of qualification did you receive from your last learning activity?

Post grad
University degree
College HNC/ HND
National Certificate
Highers/ A levels
O grades/ Standard grades/ GCSE's
City and Guilds
Vocational qualification
Other (specify)
Don't know

Qhigh. Is this the highest level of qualification that you have obtained?

Yes
No
Don't know

IF NOT THE HIGHEST QUALIFICATION (NO AT QHIGH):

Qhiglev. What is the highest level of qualification that you have obtained?

Post grad
University degree
College HNC/ HND
National Certificate
Highers/ A levels
O grades/ Standard grades/ GCSE's
City and Guilds
Vocational qualification
Other (specify)
Don't know

ASK ALL:

Qexp. Thinking about studying for your last learning activity would you say your experience was…

Very positive
Somewhat positive
(DO NOT READ OUT) Neither positive nor negative
Somewhat negative
Very negative
DK

ASK ALL EXCEPT THOSE WHOSE LAST LEARNING ACTIVITY WAS 1 YEAR AGO AND THIS WAS ILA FUNDED:

Qother. In the last 12 months have you looked for any other courses or forms of learning other than those that are supported by ILA Scotland?

Yes
No
Don't know

Marketing (Ask all)

1. Can you tell me all the places you may have seen or heard about ILA Scotland?

DO NOT READ OUT. PLEASE CODE ALL THAT APPLY.

Newspaper
TV or Radio
Website
Leaflet through the door
Leaflet/poster (seen outside of home)
College/university/ other learning provider
Learning centre
Careers Scotland
Word of mouth from friends/ relatives/ colleagues
Employer
Trade union
Job Centre
Other

Qinflu. I am now going to read the list of places where you heard about ILA Scotland, can you tell me which influenced your decision to apply for ILA support most?

IF NOT SURE, PLEASE CODE AS NULL

Newspaper
TV or Radio
Website
Leaflet through the door
Leaflet/poster (seen outside of home)
College/university/ other learning provider
Learning centre
Careers Scotland
Word of mouth from friends/ relatives/ colleagues
Employer
Trade union
Job Centre
Other
None of these
Don't know

Application Process and Information (Ask all)

Qstraig. How straight forward was the application process?

Very straight forward
Quite straight forward
Not very straight forward
Not at all straight forward
Don't know

IF NOT STRAIGHTFORWARD:

Qnotstr. What was it about the application process that you did not find straightforward?

The length of time the application took
The choice of course
The size or complexity of the forms or guidance
Other
Don't know

Qhelp. How helpful was the documentation you received during the application process?

Very helpful
Quite helpful
Not very helpful
Not at all helpful
Don't know

IF NOT HELPFUL:

Qaspec. What aspects of the documentation did you not find helpful?

OPEN-ENDED

Qapply. After telephoning the helpline, were you contacted again before you submitted your application form?

Applied straight away
Was contacted again
Don't know

IF CONTACTED AGAIN (WAS CONTACTED AGAIN AT QAPPLY):

Qnocall. If you had not received this call, how likely would you have been to apply applied for ILA funds?

Very likely
Quite likely
Quite unlikely
Very unlikely
Don't know

FOR COMPLETERS AND REDEEMERS ONLY (YES AT QLEARN/QBOOK):

Qcourse. After your account was opened, did you apply for a course straight away or were you contacted again before you applied to do a course?

Applied straight away
Was contacted again
Don't know

IF CONTACTED AGAIN (WAS CONTACTED AGAIN AT QCOURSE):

Qncall2. If you had not received this call, how likely would you have been to apply for a course?

Very likely
Quite likely
Quite unlikely
Very unlikely
Don't know

ASK ALL:

Qaltfee. Were you advised of alternative fee waiver funding for learning?

IF NECESSARY: The fee waiver may be available to people on benefits applying for courses at colleges or universities - for more information you can call the ILA helpline on 0808 100 1090

Yes
No
Don't know

Qsuffic. Did you feel that there was sufficient information and guidance available to help you select the learning that best suited your needs?

Yes
No
Don't know

Qsatis. In general how satisfied were you with the advice that was given from ILA Scotland helpline?

Very satisfied
Fairly satisfied
Fairly dissatisfied
Very dissatisfied
Don't know

Additional Information Sought (Ask all)

Qsource. Apart from the ILA Scotland helpline, have you ever sought any advice or information about ILA funded courses?

Yes
No
Don't know

IF HAVE SOUGHT ADVICE OR INFORMATION (YES AT QSOURCE):

Qadvice. Thinking about the last time you sought advice, what advice or information did you ask for?

DO NOT READ OUT. CODE ALL THAT APPLY.

Calculating my income or benefits for the application form
Filling in the application form itself
To find out which courses were eligible for funding
To help decide which course to choose
To check course details, such as the time or place of the course
To investigate how much money I had left in my account
To find out information on how to use my funds
Other (specify)
Don't know

Qwhom. From whom have you sought advice? Please note, some of these may not be applicable to you.

IF NECESSARY: The last time you sought advice, from whom did you seek advice?

READ OUT CODE ALL THAT APPLY

Friends/family
Employer
Someone at work
Trade union
A Learning Provider
Job Centre/Social worker/Housing officer
Learn Direct Scotland or Careers Scotland
A community group, community education, or charity
Other (specify)
None of these
Don't know

Qsat. How satisfied were you with the advice you received?

IF NECESSARY: This is about the last time you sought advice

Very satisfied
Fairly satisfied
Not very satisfied
Not at all satisfied
Don't know

Doing the ILA course (Ask all redeemers - Yes at Qlearn/Qbook)

IF MORE THAN ONE COURSE UNDERTAKEN WITH ILA FUNDS (QNUMBER>1):

The following questions relate to the last time you booked a course using your ILA Scotland funds…

ASK ALL IN SECTION:

Qsubjec. In which subject did you last undertake/are you undertaking an ILA funded course?

Humanities, Language and Art
Social Sciences, Business and Law
Science and Mathematics
Information and Communication technologies
Teacher Training and Education Science
Engineering, Manufacturing and Construction
Agriculture, Vetinary and Environment
Health and Welfare (including sports)
Services and Distribution
Sales, Marketing, Retail and Media Communication
Other (specify)
Don't know

Qformal. Did/will/would this course (have) lead to a formal qualification?

Yes
No
Don't Know

IF COURSE DID/WILL/WOULD LEAD TO FORMAL QUALIFICATION (YES AT QFORMAL):

Qqualim. How important is/was the qualification to you?

Very important
Quite important
Not very important
Not at all important
Don't know

IF COURSE DID/WILL/WOULD NOT LEAD TO FORMAL QUALIFICATION (NO AT QFORMAL):

Qdisap. How disappointed are you that this does not/would not lead to a qualification?

Very disappointed
Quite disappointed
Not very disappointed
Not at all disappointed
Don't know

2. Which of the following types of learning provision are you accessing/were you intending to access on your ILA Scotland funded course?

READ OUT

College
University
Distance learning e.g. Open University
Block study/short course
Local learning centre
Open learning package
At your workplace
Correspondence course
Don't know

ASK ALL IN SECTION:

Qmotive. What motivated you to do your course?

OPEN-ENDED

Administration of ILA (Ask redeemers - Yes at Qlearn)

Qtoken. Did the Learning Provider ask for your learning token?

Yes
No
Don't know

Qtowhen. Did you understand that you have to hand in your learning token when you first start your learning?

Yes
No
Don't know

Qpay. How much did you personally pay towards your ILA-supported course costs?

PLEASE ENTER AMOUNT IN POUNDS.

IF RESPONDENT CANNOT REMEMBER, CODE AS DK

ENTER NUMBER
Don't know

Qanyone. Did anyone else make a financial contribution towards the course costs?

Yes
No
Don't know

IF SOMEONE ELSE MADE A CONTRIBUTION (YES AT QANYONE):

Qwho. And who was this?

DO NOT READ OUT

Employer
Trade Union
Family/friend
Learning provider
Other (Specify)
Don't know

Impact of ILA Scotland (Ask redeemers only - Yes at Qlearn/Qbook)

Qlikely. Thinking about the [insert from above] course, how likely would you have been to undertake this course without the support received? Would you say….

READ OUT

Very likely
Quite likely
Quite unlikely
Very unlikely
Don't know

IF LIKELY AT QLIKELY:

Qtiming. How did the ILA funding affect the timing of your plans to undertake the course?

READ OUT

Would have undertaken it sooner
Would have undertaken it at the same time
Would have undertaken it later
Unsure of timing

IF UNDERTAKEN ILA-FUNDED LEARNING (YES AT QLEARN):

Qsince. Since undertaking your ILA Scotland funded course have you looked into taking other courses?

OTHER COURSES CAN BE ANY COURSES, NOT JUST ILA SCOTLAND FUNDED COURSES

Yes
No
Don't know

Satisfaction (Ask redeemers - Yes at Qlearn)

Qstate. Which of the following statements best describes your views on the ILA Scotland supported learning you last undertook/are undertaking?

READ OUT. SINGLE CODE.

The course exceeded my expectations?
The course met my expectations?
It has not been as useful as I had hoped?
I wish that I hadn't taken the course?
Don't know

Qasp. How satisfied were you with the following aspects of ILA Scotland….

The range of courses available to you
The availability of suitable courses in your area
The availability of suitable dates/times offered for courses
Very satisfied
Fairly satisfied
Not very satisfied
Not at all satisfied
Don't know

Qagr. How much do you agree or disagree with the following statements about ILA Scotland funded courses?

The ILA Scotland funded course was boring
I learned new skills
I am a more confident person because of doing the ILA Scotland funded course
Strongly agree
Tend to agree
(DO NOT READ OUT) Neither agree nor disagree
Tend to disagree
Strongly disagree
Don't know

Qrat. How would you rate the following aspects of the course?

The support received by the learning provider whilst I was doing the course
The course materials
Excellent
Good
Adequate
Poor
Very Poor

ASK ALL COMPLETERS/REDEEMERS (YES AT QLEARN/QBOOK):

Qfirst. Was this your first choice of course to attend with ILA Scotland?

Yes
No
Don't know

IF NOT FIRST CHOICE:

Qpreven. What prevented you from attending your first choice of course?

OPEN-ENDED

Understanding of ILA Scotland (Ask all)

Qcou. I am going to read out 2 statements about ILA Scotland. Please could you tell me if you think these are possible for ILA in general

PLEASE CODE YES OR NO TO THE FOLLOWING STATEMENTS

My ILA could have funded a variety of courses
My ILA could have given me funding on courses with a variety of providers
Yes
No
Don't know

General attitudes to learning (Ask all)

Qgen. I am going to read out some general statements about learning and education. Could you tell me if you agree or disagree that each one applies to you:

Learning new things boosts your confidence
You are more likely to get a better job if you do some learning, training or education
To get a job, who you know is more important than what you know
Getting qualifications takes too much effort
Going to classes or courses is a good way of meeting new people
I find that most people can be trusted
I enjoy new challenges
I think it is important to learn new things
learning new things is important because you can help your children with their school work
Learning about new things is enjoyable
Strongly agree
Tend to agree
(DO NOT READ OUT) Neither agree nor disagree
Tend to disagree
Strongly disagree
Don't know

Qresp. Who do you think should have the main responsibility for deciding what learning you conduct?

Yourself
Your employer
The Government
Other (please specify)
Don't know

Demographics (ask all)

I would like to finish by asking for some details about you and your household - this is just to make sure we speak to a good cross-section of people living in Scotland.

Qprob. Do you have any problem or disability which affects your day-to-day activities?

Yes
No
Don't know

Qethnic. Which of the following groups would you say you belong to?

White
Mixed
Asian, Asian Scottish or Asian British
Black, Black Scottish or Black British
Any other ethnic background
Don't know
Refused

IF WHITE AT QETHNIC:

White Scottish
White British
White Irish
Any other white background (specify)
Refused
Don't know

IF MIXED OR ANY OTHER BACKGROUND AT QETHNIC:

Qmixed. Please can you tell me your ethnic group?

OPEN-ENDED

IF ASIAN AT QETHNIC:

Qasian. Is that…

Indian
Pakistani
Bangladeshi
Chinese
Any other Asian background (specify)
Refused
Don't know

IF BLACK AT QETHNIC:

Qblack. Is that…

Caribbean
African
Any other black background (specify)
Refused
Don't know

Qbenefi. At present, are you in receipt of any benefits?

Yes
No
Don't know

Qageqta. AGE QUOTA

15-64
65+
Don't know

Social grade questions (in the shell)

What type of firm do you work for?

(Open ended)

What do you do? What does the work involve?

(Open ended)

Is the work manual/non manual?

Manual

Non-manual

Are you an employee or self employed?

Employed

Self employed

Employee only

Do you have any position/rank/grade in the organisation? (PROMPT: Foreman, sergeant, manager, Chief Executive etc)

(Open ended)

How many people work at the same place?

(Numeric)

How many people are you responsible for?

(Numeric)

TYPE IN ANY OTHER RELEVANT INFORMATION REGARDING PEOPLE THAT ARE RESPONSIBLE FOR (EG, OTHER SALESMEN, MANAGERS, CLERICAL OR MANUAL WORKERS)

(Open ended)

What is the job title of the person you report to?

(Open ended)

What qualifications do you have?

COLLECT ALL AND PROBE FOR LEVEL EG BELOW, AT, ABOVE, DEGREE LEVEL

(Open ended)

ANY OTHER RELEVANT INFORMATION

(Open ended)

NOW WORK OUT THE SOCIAL GRADE

(Prompts answers from previous questions)

End script

Standard tail with information about MRS etc.

4. ILA 200 Follow-up Stage

Update on ILA progression

IF DOING A COURSE LAST WAVE:

Completed the course
Left the course before finished
Still on course
Don't know

IF LEFT COURSE BEFORE IT FINISHED:

Qwhy. Can you tell me why you left before it finished?

PROBE

OPEN-ENDED

IF BOOKED ON A COURSE LAST WAVE:

Qbook. When we last spoke to you, you were booked on a course in (response at Qsubjec last wave, if 'other', 'you were doing a course').Did you do this course?

Yes
No
Don't know

IF NO:

Qwhyno. Why not?

DO NOT READ OUT. CODE ALL THAT APPLY

I changed my mind about completing a course AT ALL
I did another course instead
The course was no longer available
I was too busy
I'm still waiting for it to start/deferred place
Other (specify)
Don't Know

IF YES:

Qdidboo. Did you:

complete the course
leave the course before it finished
or are you still on the course?
(DO NOT READ OUT) Still waiting for it to start
Don't Know

IF LEFT THE COURSE BEFORE IT FINISHED:

Qwhy2. Can you tell me why you left before it finished?

PROBE

OPEN-ENDED

IF PLANNING ON BOOKING A COURSE LAST WAVE:

Qplan. When we last spoke to you, you were planning to book a course in the next 12 months.

Have you done this yet?

Yes
No
Don't know

IF NO:

Qwhy3 have you not booked the course yet?

PROBE

OPEN-ENDED

IF YES:

Qnowboo. Are you:

Waiting for the course to start
Currently doing the course, or have you
Completed the course
Or left before the course finished?
Don't know

IF LEFT BEFORE COURSE FINISHED:

Qwhy4. Can you tell me why you left before it finished?

PROBE

OPEN-ENDED

IF PLANNING ON BOOKING A COURSE LAST WAVE AND HAVE SINCE DONE SO: (Yes at Qplan and not DK at Qnowboo):

Qsubjec. What subject are you doing a course/did you do a course in?

INTERVIEWER NOTE - REFER TO SUBJECT LIST FOR HELP CODING RESPONSE. READ FULL CODE, NOT JUST FIRST WORD.

Humanities, Language and Art
Social Sciences, Business and Law
Science and Mathematics
Information and Communication technologies
Teacher training and Education science
Engineering, Manufacturing and Construction
Agriculture, Veterinary and Environment
Health and Welfare (including sports)
Services and Distribution
Sales, Marketing, Retail and Media communication
Don't Know
Other

Qwhere Did/are you undertake/ing this course…

READ OUT UNTIL RESPONDENT SAYS YES

…at College
…at University
…by Distance learning eg Open University
…through Block study or a short course
…at a local learning centre
…using an open learning package
…at your workplace
…via correspondence course
…private training provider
…online
…somewhere else
Don't Know

ALL WHO UNDERTOOK COURSE:

Qqual. Did you/will you get a qualification from this course?

Yes
No
Don't know

IF DID/WILL GET QUALIFICATION:

Qwtqual What qualification will/did you obtain?

READ OUT

Access level course
Standard grade
Intermediate
Higher
Advanced Higher
HNC/ HND/Certificate in Higher Education/Diploma in Higher Education
University Degree/Graduate Diploma or Certificate
Postgraduate (Masters or PhD)
Vocational Qualification
Other (please specify)
Don't know

Qimp. How important is/are the/these qualifications to you?

Very important
Quite important
Not very important
Not at all important
Don't know

IF DID/WILL NOT GET A QUALIFICATION:

Qdis. How disappointed are you the course did/will not lead to a qualification?

Very disappointed
Quite disappointed
Not very disappointed
Not at all disappointed
Don't know

Other courses conducted or booked since last time

ASK ALL:

IF COMPLETED ONLY COURSE UNDERTAKEN LAST WAVE:

'Last time we spoke to you, you had completed an ILA-funded course….'

IF DROPPED COURSE LAST WAVE:

'Last time we spoke to you, you had started an ILA-funded course but were unable to continue studying until it finished….'

IF NOT UNDERTAKEN COURSE AT ALL LAST WAVE:

'Last time we spoke to you, you were yet to undertake an ILA|-funded course….'

Qother. Have you undertaken any (other) courses since we spoke to you?

Yes
No
Don't know

IF UNDERTAKEN (OTHER) COURSES:

Qhwmany. How many (other) courses have you started since we last spoke?

ENTER NUMBER

Qcomp2. Have you completed any of these (other) courses/this (other) course?

Yes
No
Don't know

IF YES AND QHWMANY = MORE THAN ONE

Qhmcomp. How many have you completed?

ENTER NUMBER (Cannot be higher than number undertaken. If it is, a message will appear for you to read, then you will be directed back to Qhwmany to re-input the answers)

IF UNDERTAKEN COURSE AND NUMBER UNDERTAKEN NOT EQUAL TO NUMBER COMPLETED:

Qsil2 Are you still on a course?

Yes
No
Don't know

IF UNDERTAKEN COURSES AND NOT COMPLETED OR COMPLETED BUT DIFFERENCE BETWEEN NUMBER COMPLETED AND NUMBER UNDERTAKEN MORE THAN ONE:

Qstart. Can I just check, have you ever started a course but were then unable to continue attending the course until it finished?

Yes
No
Don't know

IF YES AND QHWMANY MORE THAN ONE:

Qoften. How often has this happened since we last spoke to you?

ENTER NUMBER

IF MORE THAN ONCE:

'Thinking about the last time this happened'

IF DROPPED COURSE (YES AT QSTART):

Qyleave. Why did you leave before finishing?

PROBE

OPEN ENDED

IF NOT UNDERTAKEN ANY (OTHER) COURSE:

Qbksinc. Have you booked any (other) courses since we last spoke?

Yes
No
Don't know

IF YES:

Qhmbook. How many have you booked?

ENTER NUMBER

IF UNDERTAKEN OR BOOKED (OTHER) COURSES:

Qsubj. In what subject(s) have you undertaken (booked) a course/this other course/these other courses?

INTERVIEWER NOTE - REFER TO SUBJECT LIST FOR HELP CODING RESPONSE. READ FULL CODE, NOT JUST FIRST WORD.

Humanities, Language and Art
Social Sciences, Business and Law
Science and Mathematics
Information and Communication technologies
Teacher training and Education science
Engineering, Manufacturing and Construction
Agriculture, Veterinary and Environment
Health and Welfare (including sports)
Services and Distribution
Sales, Marketing, Retail and Media communication
Don't Know
Other

Qilafun. Have you used ILA funding for this/any of these courses?

Yes
No
Don't know

Qwhere2. Have you taken (booked) this/these courses at…..

READ OUT UNTIL RESPONDENT SAYS YES

…at College
…at University
…through Distance learning eg Open University
…by Block study or a short course
…at your Local learning centre
…using an Open learning package
…at your workplace
…through a correspondence course
…through a private training provider
…online
…somewhere else
Don't know

Qqual2. Have you/would you have obtained any qualifications through this/these course(s)? Will you obtain any qualification(s) from this/these courses?

Yes
No
Don't know

IF YES:

Qwtqua2. What qualification(s) did/will you/would you have obtain(ed)?

READ OUT

Access level course
Standard grade
Intermediate
Higher
Advanced Higher
HNC/ HND/Certificate in Higher Education/Diploma in Higher Education
Degree/Graduate Diploma or Certificate
Postgraduate (Masters or PhD)
Vocational Qualification
Other (please specify)
Don't know

Qimp2. How important is/are/would this/these qualification(s) (have been) to you?

Very important
Quite important
Not very important
Not at all important
Don't know

IF NO:

Qdis2. How disappointed are you that this/these courses did not/will not/would not have lead to a qualification?

Very disappointed
Quite disappointed
Not very disappointed
Not at all disappointed
Don't know

Plans for future learning

IF UNDERTAKEN ILA FUNDED COURSE:

Qlikely. Would you say that doing your current/recent ILA funded course has made you more likely to do learning in the future?

IF NECESSARY PROMTP FOR A LOT OR A LITTLE LESS/MORE LIKELY

Much more likely to do learning in the future
A bit more likely to do learning in the future
Not made much difference
A bit less likely to do learning in the future
Much less likely to do learning in the future
Don't know

ASK ALL:

QIrnmor. Do you plan to undertake any (other) courses or learning activities in the next 12 months?

INTERVIEWER NOTE - WE ARE INTERESTED IN FIRM PLANS ONLY

Yes
No
Don't know

IF YES:

Qnxtsub. Thinking about the next learning you are likely to undertake…

What subject are you likely to choose?

INTERVIEWER NOTE - REFER TO SUBJECT LIST FOR HELP CODING RESPONSE. READ FULL CODE, NOT JUST FIRST WORD.

Humanities, Language and Art
Social Sciences, Business and Law
Science and Mathematics
Information and Communication technologies
Teacher training and Education science
Engineering, Manufacturing and Construction
Agriculture, Vetinary and Environment
Health and Welfare (including sports)
Services and Distribution
Sales, Marketing, Retail and Media communication
Don't Know
Other

Qfund. Do you think you will use ILA funding to pay for this?

Yes
No
Don't know

Qwhere3. Would you undertake this course…

READ OUT UNTIL RESPONDENT SAYS YES

…at College
…at University
…through Distance learning eg Open University
…by Block study or a short course
…at your Local learning centre
…using an Open learning package
…at your workplace
…through a correspondence course
…online
…somewhere else
Don't know

Qimp3. How important will a qualification be from this course?

Very important
Quite important
Not very important
Not at all important
Don't know

IF VERY/FAIRLY IMPORTANT:

Qqual3. What qualification would you hope to obtain?

Access level course
Standard grade
Intermediate
Higher
Advanced Higher
HNC/ HND/Certificate in Higher Education/Diploma in Higher Education
Degree/Graduate Diploma or Certificate
Postgraduate (Masters or PhD)
Vocational Qualification
Other (please specify)
Don't Know

Motivations

IF LIKELY TO DO A COURSE IN THE NEXT 12 MONTHS:

Qmore. Can you briefly tell me why you are considering more courses or learning activities?

PROBE

OPEN ENDED

IF NOT LIKELY TO DO A COURSE IN THE NEXT 12 MONTHS:

Qnoplan. Why are you not likely to do any courses or learning in the next 12 months?

PROBE

OPEN ENDED

IF UNDERTAKEN ILA FUNDED COURSE:

IF NECESSARY - Thinking about when you chose your last course, how important was this factor to your choice?

Qwork. Firstly thinking about work related outcomes…

Getting a job (CODE NULL IF ALREADY HAVE A JOB)
Getting a job with another employer or different type of work (CODE NULL IF DOESN'T HAVE A JOB)
Helping you gain a promotion or rise in earnings in your current job (CODE NULL IF DOESN'T HAVE A JOB)
Very important
Fairly important
Not very important
Not at all important
Don't know

Qout. Now thinking about outcomes not directly related to jobs… can you tell me how important each factor was to you, in terms of motivating you to do the course?

Giving you new skills or knowledge
Helping you get into another course
Giving you a recognised qualification
Allowing you to meet people
Giving you a fresh challenge
Enabling you to keep up with children/help children with school work (CODE NULL IF DO NOT HAVE CHILDREN)
Increasing your self-confidence
To help with a hobby or enrich your spare time
You chose the course because you were generally interested in the subject

(RANDOMISE OUTCOMES WITHIN TYPE)

Very important
Fairly important
Not very important
Not at all important
Don't know

Satisfaction

Qsat. Please could you tell me how satisfied you were with the following aspects of ILA Scotland?

The range of courses available to you
The availability of suitable courses in your area
The availability of suitable dates and times of courses
The quality of teaching and course materials on your course (IF UNDERTAKEN COURSE)
The quality of service provided by ILA Scotland staff
Very satisfied
Fairly satisfied
(DO NOT READ OUT) Neither satisfied nor dissatisfied
Not very satisfied
Not at all satisfied
Don't know

IF UNDERTAKEN ILA COURSE:

Qsatis. Thinking about all elements of the scheme, overall how satisfied were you with ILA Scotland?

Very satisfied
Fairly satisfied
(DO NOT READ OUT) Neither satisfied nor dissatisfied
Not very satisfied
Not at all satisfied
Don't know

Funding

As you may know ILA Scotland can fund up to £200 towards the costs of courses per year. There is a minimum £10 personal contribution towards the costs of individual courses. I am now going to ask some questions about ILA funding.

IF UNDERTAKEN ILA COURSE:

Qpay. Thinking about your (most recently) funded ILA course….

How much did you personally pay towards your ILA-supported course costs?

PROMPT IF NECESSARY USE BANDS.

£0
£1-9
£10
£11-50
more than £50
Don't know/can't remember

ASK ALL:

Qamount. Do you think the personal contribution towards courses is too much to pay, about the right amount, or too little?

Too much
Right amount
Too little
Don't know

Qagr. I am now going to read out some statements about ILA funding. Please could you tell me how much you agree or disagree with each?

Paying a personal contribution it makes you think twice about applying for a course
I am satisfied with the level of funding that ILA provides each year towards learning.
Strongly agree
Tend to agree
(DO NOT READ OUT) Neither agree nor disagree
Tend to disagree
Strongly disagree
Don't know

Outcomes

ASK ONLY THOSE THAT HAVE COMPLETELY FINISHED AN ILA COURSE:

Qhelp. Thinking about your most recent ILA funded course, to what extent has it….

INTERVIEWER NOTE - CODE NULL AUTOMATICALLY FOR STATEMENTS THAT ARE NOT APPLICABLE BECAUSE THE RESPONDENT IS OR IS NOT CURRENTLY EMPLOYED

Helped in your search for a job (CODE NULL ID ALREADY HAVE A JOB)
Helped in your search for a job with another employer or different type of work (CODE NULL IF DOESN'T HAVE A JOB)
Helped you gain a promotion or rise in earnings (CODE NULL IF DOESN'T HAVE A JOB)
A great extent
To some extent
To a small extent
Not at all
Don't know

Qext. Now thinking about outcomes not related to jobs…

To what extent has the course given you new skills or knowledge
To what extent has the course helped you get into another course
To what extent has the course given you a recognised qualification
To what extent has the course allowed you to meet people
To what extent has the course given you a fresh challenge
To what extent has the course enabled you to keep up with children/help children with school work (CODE NULL IF DO NOT HAVE CHILDREN)
To what extent has the course increased your self-confidence
To what extent has the course helped with a hobby or enriched your spare time
To what extent has the course given you interest in the subject
A great extent
To some extent
To a small extent
Not at all
Don't know

LOOP FOR MOTIVATORS MENTIONED AS VERY IMPORTANT BUT NOT MET:

Qmtd. You said earlier that X was a factor in applying for an ILA funded course and yet you have said that this has not happened. How disappointed are you that this did not happen?

Very disappointed
Quite disappointed
Not very disappointed
Not at all disappointed
Don't know

LOOP FOR MOTIVATORS MENTIONED AS VERY IMPORTANT AND MET:

Qmt2. You said earlier that X was a factor in applying for an ILA funded course and you have said this has occurred. Has this outcome….

Been more useful than you expected
Been AS useful as you expected
Not been as useful as you had hoped?
Don't know

Demographics (ASK ALL)

I would like to finish by asking for some details about you and your household - this is just to make sure we speak to a good cross-section of people living in Scotland.

Qactiv. Which of the following best describe your current working status?

READ OUT… UNTIL SAYS YES CODE ONE ONLY IF CURRENTLY OFF WORK OR ON MATERNITY LEAVE THEN CODE EMPLOYED FULL TIME OR PART TIME.

In full-time education
Working full-time
Working part-time
Looking after the home or family
Permanently retired from work
Unemployed and seeking work
On a Government work or training scheme
Permanently sick or disabled
Temporarily unable to work because of short-term illness or injury
Other (Specify)
Don't know
Refused

IF UNEMPLOYED:

Qwaive. Were you advised that you could apply to have your fees waived on other education colleges (for example, college courses)?

IF YES:

Qyes. Why did you still apply for an ILA funded course?

PROBE

OPEN ENDED

5. Unconverted Enquiries

Confirmation of having heard of ILA and remember requesting application form

"Good afternoon/evening. My name is……calling on behalf of The Scottish Executive. We are doing a short survey of peoples' experience of ILA Scotland. According to our records, you asked for an application form for the scheme. We realise that you have not yet returned the form and may not intend to do so, however your opinions are still very important to us and we would be very keen to hear what you think of the scheme and the application process. Would you be willing to answer a few questions? It will take about 10 minutes"

INTERVIEWER PLEASE READ OUT, EVEN IF REFUSED: Do you recognise the term ILA (short for Individual Learning Account)?

Qrecog. INTERVIEWER: PLEASE CODE WHETHER RESPONDENT RECOGNISED THE TERM ILA

Yes
No
Don't know

(As you are aware,) ILA Scotland is a scheme that helps people pay for learning. You get up to 200/100 (depending on whether ILA100/ ILA200) pounds a year towards the cost of learning something new.

Qprompt. Do you recognise the term ILA now?

Yes
No
Don't know

1. IF STILL DOES NOT RECOGNISE ILA - TERMINATE:

In that case, I don't need to ask you any more questions. Thank you for your help, but we only need to speak to people who are familiar with the ILA scheme.

OTHERWISE PROCEED WITH MAIN SURVEY

Receipt of application form

Qappli. Do you remember requesting an application form for the ILA scheme?

Yes
No
Don't know

Qrece. Do you remember receiving an application form for the ILA scheme?

Yes
No
Don't know

Qref INTERVIEWER - PLEASE CODE WHETHER A REFERAL HAS BEEN TAKEN FOR THIS INTERVIEW

If YES

Please remember that we are an independent research agency and all the answers you give today will be treated in the strictest confidence. So…

Qinten. Can I just check, do you/does the person I called to speak to intend to return the application form?

Yes
No
(DO NOT READ OUT) Maybe
(DO NOT READ OUT) Returned form
Don't know

ASK ALL WHO REMEMBER RECEIVING APPLICATION FORM AND HAVE NOT RETURNED FORM (IF RETURNED FORM SET RESPONSE TO 'ALL OF THE FORM')

Qhowmu. How much of the application form have you/they completed?

None of the form
Some of the form
All of the form
Don't know

IF 'NONE OF THE FORM':

Qlook. Did you/they have a chance to look at the form at all?

Yes
No
Don't know

Reasons for not returning application form

UNLESS ALREADY RETURNED FORM:

Qreason. There are many reasons why people are unable to return application forms. Can you tell us any reasons why you have/the person I called to speak to has not returned the ILA application form (yet)?

INTERVIEWER NOTE: DO NOT ACCEPT SHORT ANSWERS SUCH AS 'I CHANGED MY MIND'. PROBE FULLY.

OPEN-ENDED

Qrea. I am now going to read out some reasons people have given for not returning their application form. Can you tell me how much you agree or disagree with each?

RANDOMISE ORDER

IF NECESSARY: How much do you agree or disagree with this statement?

IF A REFERRAL HAS BEEN TAKEN FOR THIS INTERVIEW SAY: 'Please answer these questions as best you can from the perspective of the person I called to speak to'

The application form was too complex (if read the form)
I had problems with the income assessment section of the form (if read the form) ( ILA200 only) [always pair this with response above]
I was too busy to complete the form
I would not have had the time to do the course [always pair this with response above]
There were no courses at a convenient location (if read the form)
I couldn't find a course subject that I wanted to do (if read the form)
The courses were too expensive (if read the form)
The courses were at an inconvenient time of day (if read the form)
The courses started at an inconvenient time of year (if read the form)

- Strongly agree

- Tend to agree

- (DO NOT READ OUT) Neither agree nor disagree

- Tend to disagree

- Strongly disagree

- (DO NOT READ OUT) Did not read relevant section of form

Understanding of application form and associated guidance.

IF LOOKED AT APPLICATION FORM (NOT NO OR DK AT QLOOK):

Qease. How easy did you/the person I called to speak to find the application form to understand?

INTERVIEWER NOTE: IF RESPONDENT ONLY LOOKED THROUGH PART OF THE FORM, SAY 'Just think about the part of the form you/they looked at'

Very easy
Fairly easy
Not very easy
Not at all easy
Don't know

Qlong. Did you/they consider the application form to be….

Too long
Too short, or
About the right length

Qaddit. Do you remember there being/receiving any additional information or guidance notes along with the application form?

Yes
No
Don't know

IF YES:

Qeasgu. How easy was this information or guidance to understand?

Very easy
Fairly easy
Not very easy
Not at all easy
(DO NOT READ OUT) Did not read guidance/information
Don't know

IF COMPLETED SOME OR ALL FORM AND REMEMBER RECEIVING ADDITIONAL INFORMATION OR GUIDANCE (AND READ INFO/GUIDANCE)

Qusef. How useful was the information or guidance in terms of helping you/the person I called to speak to complete the application form?

Very useful
Fairly useful
Not very useful
Not at all useful
Don't know

Qrange. How satisfied were you/was the person I called to speak to with the range of courses available for which you can apply for funding ( ILA 100 only) [QUESTION WORDED SAME AS LEARNER SURVEY FOR COMPARISON]

Very satisfied
Fairly satisfied
(DO NOT READ OUT) Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
Don't know

Income assessment process ( ILA200 only)

IF REFERRAL TAKEN:

"Please answer the next few questions from the perspective of the person I called to speak to".

Qinco. Do you remember a section of the application form which asked you to provide details of your/the person applying for the funding's income or benefits?

Yes
No
Don't Know

ASK IF YES AT QINCO UNLESS COMPLETED ALL OR NONE OF THE APPLICTION FORM (OTHERWISE, SET ANSWER):

Qcomp. Did you/they try to complete this section of the application form?

INTERVIEWER NOTE: CODE YES IF TRIED AT ALL

Yes
No
Don't know

Qwhy. Why do you think ILA Scotland require this information?

DO NOT READ OUT

To determine whether I am eligible/qualified for ILA200 funding
Some other reason (specify)
Don't know

Qeasinc. How easy do you think you would have found/did you find this section of the form to complete?

IF A REFERRAL HAS BEEN TAKEN FOR THIS INTERVIEW, RESPONDENT SHOULD ANSWER FROM THE PERSPECTIVE OF THE PERSON APPLYING FOR FUNDING

Very easy
Fairly easy
Not very easy
Not at all easy

Qeaspro. As part of this section of the application form, applicants are asked to provide some supporting documentation to prove their income, for example pay slips or the benefits entitlement card. How easy or difficult did you find/ do you think you would have found it to provide this supporting information?

Very easy
Fairly easy
Not very easy
Not at all easy
Don't know

IF NOT VERY/NOT AT ALL EASY:

Qeasdoc. What difficulties did you find/would you have had providing details of your income?

OPEN ENDED

IF A REFERRAL HAS BEEN TAKEN FOR THIS INTERVIEW RESPONDENT SHOULD ANSWER FROM THE PERSPECTIVE OF THE PERSON APPLYING FOR FUNDING

Learning History

IF REMEMBER REQUESTING APPLICATION FORM:

Qunder. Were you/was the person we called to speak to undertaking any other learning when you/they requested an application form for ILA Scotland funding?

Yes
No
Don't know

2. IF NOT UNDERTAKING LEARNING WHEN REQUESTED FORM (NOT QUNDER = YES):

Qyears. How many years has it been since you/they last took part in a learning activity?

NOTE: LEARNING ACTIVITY MEANS THE LAST TIME RESPONDENT LEARNED SOMETHING

THIS INCLUDES SCHOOL. AN APPROXIMATION WILL DO.

IF LESS THAN A YEAR CODE AS ZERO

ENTER NUMBER

Qschool. Can I just check was this learning activity conducted at school?

INTERVIEW NOTE - SCHOOL INCLUDES A-LEVELS OR EQUIVALENT IF TAKEN AT 18 AT SAME SECONDARY SCHOOL. ONLY CODE YES IF LEARNING WAS CARRIED OUT AT RESPONDENT'S SCHOOL WHEN THE WERE OF SCHOOL AGE (UP TO 18 YEARS).

Yes
No
Don't know

Qqual. Did you/they receive any qualification from your/their last learning activity?

Yes
No
Don't know

3. IF YES:

Qlevel. What level of qualification did you/they receive from your/their last learning activity?

IF NECESSARY READ OUT

Post grad
University degree
College HNC/ HND
National Certificate
Diploma
Highers/ A levels
O'grades/ standard grades/ GCSE's
City and Guilds
Vocational qualification
Other (specify)
Don't know

Qhigh. Is this the highest level of qualification that you/they have obtained?

Yes
No
Don't know

4. IF NO:

Qhiglev. What is the highest level of qualification that you/they have obtained?

IF NECESSARY READ OUT AND CODE FIRST THAT APPLIES

Post grad
University degree
College HNC/ HND
National Certificate
Diploma
Highers/ A levels
O'grades/ standard grades/ GCSE's
City and Guilds
Vocational qualification
Other (specify)
None
Don't know

General attitudes to learning

Qgen I am going to read out some general statements about learning and education. Please can you tell me how much you agree or disagree with each…

IF A REFERRAL HAS BEEN TAKEN FOR THIS INTERVIEW SAY: 'Please answer these questions from your own perspective'

IF NECESSARY: To what extent do you agree or disagree with this statement?

Learning new things boosts your confidence
You are more likely to get a better job if you do some learning, training or education
To get a job, who you know is more important than what you know
Getting qualifications takes too much effort
Going to classes or courses is a good way of meeting new people
Learning new things could be important to help children with their school work
Learning about new things is enjoyable
It is important to learn new things
Strongly agree
Tend to agree
(DO NOT READ OUT) Neither agree nor disagree
Tend to disagree
Strongly disagree
Don't Know

Demographics

Age
Sex
Social grade (THIS TAKES AROUND 2 MINUTES TO ASK)
Disability

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The Scottish Government

Publications

On this page:

Individual Learning Accounts (ILA) Scotland - Learners Study

APPENDIX 3 QUESTIONNAIRES