| Description | Evaluation of the degree to which the Scottish Government fulfilled its objectives through its 2005 intervention to deliver affordable broadband access to every Scottish community. Objectives include assessment of whether any social benefits have accrued to these communities and an evaluation of the economic benefits brought to rural businesses. |
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| ISBN | (Web Only) |
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| Official Print Publication Date | March 2008 |
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| Website Publication Date | March 04, 2008 |
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David Primrose and Jo Fawcett, George Street Research
ISBN 978 0 7559 1644 3 (Web only publication)
This document is also available in pdf format (392k)
CONTENTS
EXECUTIVE SUMMARY
CHAPTER 1: INTRODUCTION
1.1 BACKGROUND TO THE EVALUATION
1.2 AIMS AND OBJECTIVES
CHAPTER 2: METHODOLOGY
2.1 SECONDARY RESEARCH
2.2 QUANTITATIVE RESEARCH
2.3 QUALITATIVE RESEARCH
CHAPTER 3: SECONDARY RESEARCH
3.1 IMPACT ON LOCAL COMMUNITIES
3.2 INTERNATIONAL IMPACT
CHAPTER 4: SUPPLY SIDE INTERVENTION
4.1 AWARENESS
4.2 ROLE OF SCOTISH EXECUTIVE
4.3 ROLE AND PERCEPTION OF ISPs
4.4 IF BROADBAND WAS NOT AVAILABLE
4.5 CONSEQUENCES OF NO INTERVENTION
CHAPTER 5: EXCHANGE ACTIVATE
5.1 SPECIFIC ISSUES
CHAPTER 6: DIFFERENCES MADE BY BROADBAND
6.1 COMMUNITIES
6.2 HOUSEHOLDS
6.3 EQUALITIES
6.4 BUSINESSES
CHAPTER 7: DRAWBACKS OF BROADBAND
7.1 COMMUNITIES
7.2 HOUSEHOLDS
7.3 BUSINESSES
CHAPTER 8: NON USERS
8.1 REASONS FOR NON USE
8.2 AWARENESS OF BROADBAND
CHAPTER 9: CONCLUSIONS
9.1 KEY FINDINGS
9.2 ISSUES FOR SCOTTISH EXECUTIVE
APPENDIX 1: FIELDWORK POINTS
APPENDIX 2: FOCUS GROUP MAKE UP
APPENDIX 3: HOUSEHOLD QUESTIONNAIRE
APPENDIX 4: BUSINESS QUESTIONNAIRE
APPENDIX 5: FOCUS GROUP TOPIC GUIDES
TABLES
CHAPTER 4
4.1 Internet service providers
4.2 What would be missed if broadband no longer available?
4.3 What would have happened if Scottish Executive had not intervened
CHAPTER 6
6.1 The main benefit to the local community of broadband availability
6.2 The single biggest difference that broadband has made
6.3 Where speed is the single biggest difference that broadband has made
6.4 Causes of dissatisfaction
6.5 Current use and time signed up - businesses
6.6 The single biggest difference that broadband has made
6.7 Scale of change and length of time signed up - businesses
6.8 Percentage of firms in each sector where broadband has contributed to innovation
6.9 Specific contribution to innovation
6.10 Causes of dissatisfaction - businesses
CHAPTER 8
8.1 Reasons for not signing up for broadband - households
8.2 Reasons for not signing up for broadband - business
CHARTS
CHAPTER 4
4.1 Length of time broadband has been available - households
4.2 Length of time broadband has been available - businesses
4.3 How did householders find out about broadband availability?
4.4 How did businesses find out about broadband availability?
4.5 Length of time since householder signed up for broadband
4.6 Length of time business has had broadband
4.7 Type of connection - home4.8 Type of connection - businesses
4.9 Awareness that broadband was brought by Scottish Executive - households
4.10 Awareness that broadband was brought by Scottish Executive - businesses
CHAPTER 5
5.1 Ease of placing order in EA areas
CHAPTER 6
6.1 Actual use of broadband enabled interest - households
6.2 Actual benefits rated by users of each application - households
6.3 Extent to which broadband has changed the way things are done - households
6.4 Levels of satisfaction with broadband by connection - householders
6.5 Levels of satisfaction with broadband by exchange type - householders
6.6 Actual use of broadband enabled internet - businesses
6.7 Actual benefits rated by users of each application - businesses
6.8 Scale of change rated by users of each application - businesses
6.9 Whether there has been growth in turnover
6.10 Whether there has been a growth in productivity
6.11 Whether there has been growth in employment on site
6.12 Whether broadband has opened up new markets
6.13 Broadband's contribution to innovation - businesses
6.14 Levels of satisfaction with broadband by connection- businesses
6.15 Levels of satisfaction with broadband by exchange type - businesses
CHAPTER 7
7.1 Any disadvantages from broadband availability in the community - households
7.2 Any disadvantages from broadband availability in the community - businesses
CHAPTER 8
8.1 Whether computers or laptops available in home
8.2 Access to internet and e-mail at home
8.3 Whether computers or laptops available in the business
8.4 Access to internet and e-mail in the business
8.5 Whether broadband is available in the areas - households
8.6 Whether broadband is available in the area - businesses
ACKNOWLEDGEMENTS
We are grateful to the Telecoms Policy Unit, the Analytical Services Division and others at the Scottish Executive who advised and offered guidance as required throughout the duration of this project. Thanks also to all the individuals, businesses and community organisations who took the time to participate in all aspects of this survey.
Finally thanks to all those at George Street Research who helped to bring all the aspects of this survey together.
The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.
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