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Appendix 2.1 SWIA Performance Inspection methodology
The performance inspection model ( PIM)
The team conducted the inspection using the SWIA performance inspection model ( PIM). Social work services were asked to consider six key questions and complete a self-evaluation of their performance.
The six questions posed were as follows:
1. What key outcomes have we achieved?
We gathered evidence on the actual difference that social work services had made to the lives of individuals, families and communities. SWIA defines outcomes as the improvements in people's lives directly resulting from the social work services they receive.
2. What impact have we had on people who use our services and other stakeholders?
We looked at the direct experience and perceptions of the people who use social work services as well as those of employees and other stakeholders.
3. How good is the delivery of our key processes?
We looked at the day-to-day planning, management and delivery of services from initial contact with the person using the service through assessment and care planning.
4. How good is our management?
This involved examining managers' and staff's understanding and implementation of broad national and local strategic plans and objectives, their dissemination, monitoring and review of organisational strategy, along with performance, integrated working, staffing and financial responsibilities.
5. How good is our leadership?
We looked at corporate vision, values and aims, the ability to work together across council resources, organisational culture, and the leadership and management of change.
6. What is our capacity for improvement?
We brought together all the evidence and reached an overall judgement about the capacity for improvement, taking into account both strengths and areas of weakness.
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