8. Bibliography
Balanced Scorecard: Translating Strategy into Action, Robert S. Kaplan and David P. Norton, HBS Press (1996)
Better Health Better Care - A discussion document, Scottish Executive (2007)
Building a Health Service Fit for the Future, Scottish Executive (2005)
Building and Nurturing an Improvement Culture, Improvement Leaders' Guide, NHS Modernisation Agency (2005)
Delivering for Health, Scottish Executive (2005)
Delivering for Mental Health, Scottish Executive (2006)
Fair to All, Personal to Each - The next steps for NHSScotland (2004)
Getting Better All the Time - making benchmarking work, Audit Commission (2000)
Implementing Benchmarking, Faculty of Finance and Management, ICAEW Good Practice Guideline (2003)
Leading Improvement - Personal and Organisational Development, Improvement Leaders' Guide, NHS Modernisation Agency (2005)
Measuring at a Local Level - An IPH Reference Guide, NHS Modernisation Agency (2004)
Mental Health Action Plan for Europe - Facing the Challenges, Building Solutions, WHO Europe (2005)
Mental Health (Care and Treatment) (Scotland) Act 2003
Mental Health Declaration for Europe - Facing the Challenges, Building Solutions, WHO Europe (2005)
National Child and Adolescent Mental Health Service Mapping Exercise, Department of Health and Durham University (2004)
On Target - The Practice of Performance Indicators, Audit Commission (2000)
Strategy Maps: Converting Intangible Assets into Tangible Outcomes, Robert S. Kaplan and David P. Norton, HBS Press (2004)
The Measures of Success - Developing a balanced scorecard to measure performance, Accounts Commission (June 1998)
10 High Impact Changes for Mental Health Services, National Institute for Mental Health in England (2006)
10 High Impact Changes for Service Improvement and Delivery - A guide for NHS leaders, NHS Modernisation Agency (2004)