People want one person in the NHS who they can talk to.
This person is called a key worker.
The key worker would:
- Find out information
- Support the person with a condition and their carer
- Know where to go to get more help
- Help the person deal with things like money and benefits.
NHS staff should learn more about long-term conditions when they are studying and training. They should keep learning about long-term conditions.
GPs need to know more about other services and what they do.