The Scottish Government

Local Authority Area:

Postcode:

Type of housing:

1. To what extent is antisocial behaviour a problem in your area? (tick one box only)

• Not a problem
• A slight problem
• A major problem

2. In your experience, has the level of antisocial behaviour changed in the past couple of years? (tick one box only)

• The level of antisocial behaviour is the same as it has been.
• The level of antisocial behaviour is more of a problem than it used to be.
• The level of antisocial behaviour is less of a problem than it used to be.
• Don't know

If they responded with either of the middle two option in Q2.

3. What do you think is the cause of this change? (tick all answers mentioned - unprompted)

• Police enforcement
• Local Authority enforcement
• Other wider social problems
• Drugs
• Bad parenting
• Schooling
• Don't know
• Other

Please state…………………………….

4. Who do you think is the cause of antisocial behaviour? (tick any that apply - unprompted)

• Young children
• Teenagers
• Adults
• Drug users
• Heavy/binge drinkers
• Don't know
• Other(s)

Please state……………………………….

5. Which agencies are responsible for tackling ASB? (tick any mentioned - unprompted)

• Local Authority
• Police
• Social Work
• Don't Know
• Other(s)

Please state…………………………………………

6. To what extent is nuisance noise a problem in your area? (tick one box only - keep to these 3 options - details explored later in the questionnaire)

• Not a problem
• A slight problem
• A major problem

7. In your experience had the level of nuisance noise changed in the past couple of years? (tick one box only)

• The level of noise nuisance is the same as it has been.
• The level of noise nuisance is more of a problem than it used to be.
• The level of noise nuisance is less of a problem than it used to be.
• Don't know

If they responded with either of the middle two options in Q7

8. What do you think is the cause of this change? (tick all answers mentioned - unprompted)

• Police enforcement
• Local Authority enforcement
• Other wider social problems
• Drugs
• Bad parenting
• Schooling
• Don't know
• Other

Please state…………………………….

9. Who or what do you think is the cause of noise nuisance? (tick all that apply - unprompted)

• Young children
• Teenagers
• Adults
• Drug users
• Heavy/binge drinkers
• Housing (i.e. for poor sound insulation)
• Don't know
• Other(s)

Please state……………………………….

10. Which agencies are responsible for tackling noise nuisance? (tick any that are mentioned - unprompted)

• Local Authority
• Police
• Social Work
• Other(s)

Please state………………………………………..

11. Does your Local Authority provide a service to deal with noise nuisance?

• Yes (go to Q11)
• No (go to Q13a)

12. How did you become aware of this service? (tick any that apply - unprompted)

• Leaflet
• Advertisement in the press
• Radio advertisement
• Word of mouth
• Police referral/recommendation
• Poster
• Billboard
• Contacted the Local Authority directly to ask them for help
• Other(s)

Please state………………………………………

13. a) Do you know the various control mechanisms/penalties that can be used to address noise nuisance?

• Yes (go to Q13b)
• No (go to Q15)

13. b) In yes, what are they? (tick any that apply - unprompted)

What do they mention?

• (i) Formal verbal warning
• (ii) Written warning notice
• (iii) Fixed penalty notice/fine
• (iv) Other(s)

Please state…………………………..

If yes to Q13a

14. In your opinion, how effective are these measures?

(i)

(ii)

(iii)

(iv)

Very effective

Effective

Neither effective nor ineffective

Ineffective

Very ineffective

15. Do you hear noise from your neighbours? (tick one box only)

• Never
• Occasionally
• Regularly
• All the time

If first response "never" - Finish questionnaire

16. Does this noise annoy you? (tick one box only)

• No, it doesn't annoy me.
• It annoys me slightly.
• Yes, It annoys me a lot

If either of the last two responses to Q15, please continue.

17.a) On what days is this noise nuisance worst? (tick one box)

• Weekdays
• Weekends
• Both

17. b) At what times is this noise nuisance a problem? (tick any that apply)

• Mornings (0600-1200)
• Afternoon (1200-1800)
• Evening (1800-2200)
• Night (2200-0600)

18. What type of noise nuisance is a problem? (tick all that apply - unprompted)

Neighbour noise (i.e. as above):

• Music
• Shouting
• Animal noise (e.g. dog barking)
• Vehicle noise
• Other(s)

Please state……………………………………..

Commercial/Industrial Noise (e.g. factories, pubs and clubs)

Environmental Noise (e.g. aircraft)

19. Do you report nuisance noise? (tick one box)

• Never (go to Q20)
• Sometimes (go to Q20)
• Always (go to Q21)

20. Why would you choose not to report nuisance noise? (tick any that apply - unprompted)

• Time consuming
• Intimidated by noise makers
• Stigma from other residents (not necessarily the noise makers)
• Don't know who to report it to
• Have no confidence that it will be resolved
• The noise does not bother me
• I resolve it myself
• Other(s)

Please state……………………………………………………………………..

If first response 'never' at Q19 end interview.

Remainder of questions asked if either of the last two responses to Q19

21.To whom would you report nuisance noise? (tick all that apply - unprompted)

• Local Authority - Noise Nuisance Team
• Local Authority - Other (e.g. Housing, Social Work etc)
• Police
• Social Work
• Other(s)

Please state……………………………………………………………

22. Why would you choose to report noise nuisance to that agency/organisation as opposed to any other agency/authority? (tick all that apply - unprompted)

• Easily contactable
• Response time
• Effectiveness at resolving the problem
• Experience and skills in dealing with noise complaints and noise measurement
• Lack of information/unaware of other services
• Other(s)

Please State…………………………………………………………………………

23. How effectively do they deal with your complaints? (tick one box)

• Very effectively
• Effectively
• Neither effectively nor ineffectively
• Ineffectively
• Very ineffectively