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APPENDIX D NOISE INVESTIGATION OFFICER SURVEY QUESTIONNAIRE

Noise Investigation Officer Survey

The Scottish Executive recently commissioned DTZ Consulting & Research to carry out an evaluation of Local Authority Neighbour Noise Nuisance Services in Scotland.

As part of the evaluation, DTZ are conducting a survey of all those involved in delivering the noise nuisance service. We would, therefore, like to invite you to complete this questionnaire. Your views are very important in this study and we appreciate your help. The questionnaire should only take you around 10-15 minutes to complete.

Your views and comments will be kept strictly confidential and will only be reported in aggregate form.

Should you require any assistance in completing this questionnaire, please contact Pat Beaton at DTZ Consulting & Research on 0131 222 4500 or Pat.Beaton@dtz.com

YOUR ROLE

Q1 Which Local Authority do you work for?

Q2 What is your current role? (please tick one only)

Q2aIf other please specify

DUAL ROLE

Q3 What proportion of your time approximately) do you spend on the noise service in relation to your other tasks? (please tick one box)

Q4 Does your work with the noise service ever conflict, in terms of time requirements, with your other duties? (please tick one box only)

Q5 In your opinion, what is the effect of having officers with a dual role responsible for the noise service as opposed to having a service run exclusively by staff dedicated to the noise services? (please tick one box only)

RECRUITMENT

Q6 Prior to becoming involved in the noise service, were you employed by a Local Authority?

Q7 If yes, what was your job?

Q7If other please specify

Q8 If no, who was your employer?

Q9 What was your job?

TRAINING

Q10 What training (if any) did you receive prior to becoming an NIO?

Q10If other, please specify

Q10a1 What is the name of your Acoustics training provider?

Q10b1 How relevant was your Acoustics training?

Q10c1 What was the duration of your Acoustics training?

Q10d1 How would you rate the quality of delivery of your Acoustics training?

Q10a2 What is the name of your self defence training provider

Q10b2 How relevant was your Self Defence training?

Q10c2 What was the duration of your Self Defence training?

Q10d2 How would you rate the quality of delivery of your Self defence training?

Q10a3 What is the name of your ASB legislation training provider?

Q10b3 How relevant was your ASB Legislation training?

Q10c3 What was the duration of your ASB legislation training?

Q10d3 How would you rate the quality of delivery of your ASB Legislation training?

Q10a4 What is the name of your Conflict Management training provider?

Q10b4 How relevant was your Conflict Management training?

Q10c4 What was the duration of your Conflict management training?

Q10d4 How would you rate the quality of delivery of your Conflict Management training?

Q10a5 What is the name of your {Q10a} provider?

Q10b5 How relevant was your {Q10a} training?

Q10c5 What was the duration of your {Q10a} training?

Q10d5 How would you rate the quality of delivery of your {Q10a} training?

Q11 Have you received any training since commencing employment with the noise service?

Q11If other please specify

Q11a1 What is the name of your Acoustics training provider?

Q11b1 How relevant was your Acoustics training?

Q11c1 What was the duration of your Acoustics training?

Q11d1 How would you rate the quality of delivery of your Acoustics training?

Q11a2 What is the name of your self defence training provider

Q11b2 How relevant was your Self Defence training?

Q11c2 What was the duration of your Self Defence training?

Q11d2 How would you rate the quality of delivery of your Self defence training?

Q11a3 What is the name of your ASB legislation training provider?

Q11b3 How relevant was your ASB Legislation training?

Q11c3 What was the duration of your ASB legislation training?

Q11d3 How would you rate the quality of delivery of your ASB Legislation training?

Q11a4 What is the name of your Conflict Management training provider?

Q11b4 How relevant was your Conflict Management training?

Q11c4 What was the duration of your Conflict management training?

Q11d4 How would you rate the quality of delivery of your Conflict Management training?

Q11a5 What is the name of your {Q10a} provider?

Q11b5 How relevant was your {Q10a} training?

Q11c5 What was the duration of your {Q10a} training?

Q11d5 How would you rate the quality of delivery of your {Q10a} training?

TIME ALLOCATION

Q12 What proportion of your time do you spend on administration/ paperwork as opposed to investigating noise complaints? (please tick one box only)

Q13 What is your opinion of the proportion of time spent on admin/ paperwork related to the noise nuisance service as opposed to investigating noise complaints? (please tick one box only)

Q14 Does your Local Authority employ admin support staff as part of the noise service?

WORKING WITHIN THE LOCAL AUTHORITY

Q15 Does the Noise Nuisance Team work with any other departments/ teams within your Local Authority

Q16 If yes, please specify with which department(s)/ team(s)

Q16If other please specify

Q17 What is the nature of the relationship with these other departments/ teams? (please tick one box only)

Q18 Do you think that there should be a greater degree of cooperation between departments?

Q19 Do you feel that other departments have sufficient awareness of the noise nuisance service?

Q20 Do you feel that co-operation between departments enhances the noise nuisance service?

WORKING WITH THE POLICE

Q21 Does the noise nuisance team work with the police in delivering the noise nuisance service?

Q22 What is the nature of this relationship? (please tick one box only)

Q23 Do you feel that cooperation with police should be improved?

Q24 Do you feel that police have a sufficient awareness of the noise nuisance service?

Q25 Do you insist on police presence when issuing fixed penalty notices?

Q26 How reliable are the police at attending the issuing of fixed penalty notices?

FEEDBACK FROM THE PUBLIC/ AWARENESS

Q27 What do you think are the most important aspects of the noise nuisance service provided to the public? (Rate from 1 to 6 where 1=of no importance and 5=very important)

Q27f Are there any other aspects which you consider are important aspects of the noise nuisance service provided to the public?

Q27If Yes (please specify)

Q38 If yes, please state importance of this aspect where 1=of no importance and 5=very important.

Q28 Are you aware of any formal surveys that have been/ are being conducted by your Local Authority in order to assess the views of those who have come into contact with the noise nuisance service?

Q29 If yes, what are the public perceptions of the service in terms of ability to resolve noise disputes? (please tick one box)

Q30 From your experience, how do you feel the noise service is received by members of the public who have come into contact with it? (please tick one box)

Q31 In your experience, to what extent are the public aware of the current noise/ anti-social behaviour legislation? (please tick one box)

Q32 In your experience, to what extent are the public aware of the powers of NIOs and enforcement measures? (please tick one box only)

MARKETING/ AWARENESS RAISING

Q33 Does your Local Authority advertise the noise nuisance service?

Q34 If yes, by what means do they advertise/ raise awareness for the service? (please tick all that you feel apply)

Q34If other please specify

LEGISLATION AND ENFORCEMENT

Q35 Do you feel that the current anti-social behaviour legislation is sufficient to deal with noise nuisance?

Q36 In what ways do you feel the legislation could be improved/ clarified? (please tick all that you feel apply)

Q36Other (please specify)

Q37 How effective are the following actions at resolving noise disputes? (please tick one box)

GUIDANCE

Q41 Are you aware of the guidance on the Anti-social Behaviour legislation provided by the Scottish Executive?

Q42 If yes, how do you rate this guidance (please tick one box only)

Q43 Does your Local Authority produce any guidance/ protocol for the delivery of the noise service?

Q44 If yes, how do you rate this guidance?

EXPERIENCES

Q45 In your experience, is nuisance noise a symptom of more serious anti-social behaviour or crime?

Q46 Have you had any experiences of noise complaints as part of wider neighbourhood disputes? (please tick one box only)

Q47 Have you had to deal with noise complaints involving minority and immigrant groups (including immigrants from EU accession countries e.g. Poland) (Tick all that apply)

Q48 Do language issues create problems when trying to resolve complaints involving minority and immigrant groups?

FUNDING AND RESOURCES

Q49 What do you feel about the funding from the Scottish Executive for noise nuisance?

Q50 In your opinion, in what way(s) could the service be adapted? (please tick all that apply)

Q50If other please specify

Q51 How do you feel about the fact that funding for the service is currently committed until 2008? (please tick all that apply)

Q51(please specify)

Q52 If the funding was committed on a longer term basis, what would your views be?

Q53 If you feel there would be a positive impact, please state in which ways (tick all that apply)

Q53If other please specify

Q54 If you feel there would be a negative impact, please state why

Q55 In your opinion, does the noise nuisance service provide value for money?

Many thanks for your time and cooperation.

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