| Description | This document reports the findings of a qualitative study of public perspectives on external scrutiny of public services, which was commissioned to inform the work of the Independent Scrutiny Review. |
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| ISBN | (Web Only) |
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| Official Print Publication Date | |
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| Website Publication Date | October 15, 2007 |
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Jane MacLardie, Lorraine Murray and Kate Sewel, Ipsos MORI
Michael Adler, Stewart Black, Simon Halliday, Jackie Gulland and Enid Mordaunt
ISBN 978 0 7559 6797 1 (Web only publication)
This document is also available in pdf format (504k)
CONTENTS
Executive Summary
Chapter 1: Introduction and background
Chapter 2: Definitions of service quality
Chapter 3: Knowledge and awareness of current scrutiny arrangements
Chapter 4: Expectations of the purpose and intended beneficiaries of scrutiny
Chapter 5: How should scrutiny be done and what powers should scrutineers have?
Chapter 6: Understanding scrutiny reports
Chapter 7: Complaints handling
Chapter 8: The role of the public
Chapter 9: Conclusions and implications for scrutiny
The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.
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