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Before your appointment
Standard 6
You have all the information you need to help you attend your appointment.
1 Your appointment time is arranged and agreed with you for a time that suits you.
2 Before your appointment, you receive adequate information about it, including:
- the appointment time, who it is with and how long it is likely to last;
- what you may need to bring with you (for example, any medication you are taking); and
- contact details, in case of cancellation either by you or by the service.
3 If your first language is not English, or if you have any other communication needs, you will receive, on request, advice and information on how to get interpreting services, adaptations and equipment for communication.
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