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Staff
Standard 5
Your care and treatment by the service will be provided safely and effectively to professional standards by staff with the knowledge and skills to do so and in line with current legislation and guidance.
1 You know that the service's recruitment and selection procedure for all staff follows a clear written policy that complies with all relevant legislation and good practice. This policy is regularly reviewed and updated.
2 You know that the service checks the qualifications, skills and training, and all necessary records for all staff before they start work including appropriate Disclosure Scotland checks.
3 You receive care and treatment from staff who, where appropriate, are currently registered with their professional body. The service has systems in place to check this.
4 All staff providing the service, including temporary staff, receive appropriate induction and other training that meets their needs and the requirements of the services they provide to you.
5 All staff providing the service have a personal development plan. 8 For members of the service's healthcare team, this includes a personal professional development plan. 9 All development plans are regularly reviewed.
6 You receive care and treatment from staff who are able to raise concerns (in confidence) about any aspect of the service that they feel may harm your care and the care of others or the quality of the service. The service keeps a confidential record of all staff concerns and the action taken in response.
7 Your service has effective team-working including communication between consultant specialists, doctors, nurses, and allied health and social care professionals.
8 The service recognises that staff may need personal support and help in providing your care and treatment and makes sure that this is provided, including access to occupational health services.
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