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Listen
Information held about you
Standard 4
You can be confident that the service will keep an accurate, up-to-date and comprehensive patient care record 6 and that all verbal, written and electronic communication and information about you is dealt with in a way to ensure your confidentiality and safety.
1 You know that all personal information is stored securely.
2 You know that the service and all its staff work within current legal requirements and good practice guidelines in how it deals with the information it holds about you.
3 You know that you and only those involved in your healthcare team, 7 or agreed by you, have access to any information held about you, including your patient care record, unless there is a lawful basis for disclosure.
4 You know that the service ensures that staff are aware of the need for confidentiality and that they do not disclose your personal information inappropriately.
5 If the service ceases to operate, you know that contingency arrangements are prepared and planned for the safe and secure transfer, storage and retrieval of patient care records.
6 You know that if any statistical information is to be collected about your condition and treatment (including information that identifies you as the patient) you will be informed and your consent sought. Such information will be collected and used according to good practice and in line with current legislation.
7 You know that the service makes sure that all verbal, written and electronic communication about your care is clear, accessible and provided in a format that you can understand.
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