« Previous | Contents | Next »
Listen
Your environment
Standard 3
You can be confident that the design, layout and facilities of the service will support the safe and effective delivery of your treatment and care, and recognise your privacy and dignity.
1 You know that the service's treatment and care environment will be suitable for your care and treatment needs, and will offer you privacy and ensure your comfort.
2 You will be able to find your way easily about the service's accommodation.
3 You know that the service makes sure that its buildings, services and any grounds are set up, maintained and reviewed in line with health and safety legislation, best practice guidance and any other relevant laws and regulations. 4
4 You know that the service makes sure that all equipment used for your care and treatment is installed, checked and serviced according to the manufacturer's instructions, best practice guidelines and legal requirements.
5 You know that any food and drink available in the service is prepared and served in line with current food and hygiene legislation and guidelines. 5
6 You know that the service has arrangements for ensuring your personal safety which include:
- a system for monitoring people who may need access to the premises and its facilities; and
- security checks on the premises.
7 You will have facilities available, if required, for the safekeeping of your valuables whilst in the service.
8 You can be confident that the environment in which you are treated will be clean.
9 You know that the service has comprehensive policy and procedures for the prevention and control of infection and management of clinical waste, reflecting current relevant legislation and professional guidance.
« Previous | Contents | Next »