« Previous | Contents | Next »
Listen
Guidelines and legislation
Standard 2
You can be confident that when using the service your legal and human rights are protected and that the service is managed in line with all applicable legal requirements.
1 All aspects of your care are delivered within the law and taking account of best practice guidelines, where they exist.
2 Your safety is maintained by the service having risk assessment and management systems in place. These take account of all relevant legislation and current best practice.
3 You know the service has comprehensive written policies and procedures which reflect current relevant legislation and best practice guidelines, and that it monitors their performance and regularly reviews them. These include:
- fire safety, including evacuation procedures;
- security, including the protection of children and vulnerable adults;
- environmental health, including food safety;
- security of belongings and valuables that you bring into the service; and
- consent to treatment.
4 You know that staff will report any accident or incident that happens and that it will be investigated and where needed action taken to prevent such an incident or accident happening again. The service will keep, and regularly review, records of all the reports, investigations and findings.
5 You know that staff work in line with the provisions of any relevant legislation 3 which affects your rights and care.
« Previous | Contents | Next »