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Listen
Information about the service
Standard 1
You have comprehensive and clear information from the service that enables you to choose the service that best meets your needs.
1 You can get information that is accurate, clear and easy to understand. The information is in plain English or in a language or format that you can easily understand.
2 If your first language is not English, or if you have any other communication needs, you will receive advice and information on how to access any interpreting services and communication support, including adaptations and equipment, you need for communication. You will be advised, where possible, of any associated costs.
3 You know that your use of the service will not be compromised by any physical, language, cultural or other barriers.
4 You, and any doctor referring you, receive sufficient information to allow you to choose the service most suited to your care and treatment needs.
5 You receive a contact number at the service for any questions about its services and facilities.
6 You can get information from the service which includes:
- the service location;
- directions on how to get there, including car parking and public transport;
- details of how to contact the service;
- times that the service is open or available;
- the range of services available and who provides them;
- a guide to the charges you can expect to pay for the services provided, including consultation, treatment investigations and prescriptions, ongoing care and whether there are any charges (and the amount) for cancelling or failing to attend an appointment;
- the arrangements in place for the service to provide 24-hour cover or out-of-hours cover and the alternatives that are available;
- whether home visits are available;
- details of disabled access and facilities; and
- whether the service and its staff have public liability and professional indemnity insurance.
7 You can receive from the service its latest inspection report from the Care Commission, if you want to see it. This report will also be available on the Care Commission website: www.carecommission.com.
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