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People attending for mental healthcare
Standard 16
You can be confident that whatever your needs for psychological, mental health or psychiatric care, the service and its staff will look after you safely and in a manner that recognises and meets best practice guidelines for this type of care.
1 If you are unable or have limited ability to take part in your care, for example because of what is wrong with you, staff will be aware of this and, with your agreement, will make arrangements to help you, in line with current best practice guidelines and legislation.
2 The service and its staff know about your legal right to advocacy, 20 are aware of its role and can provide information and assistance to you to access such a service.
3 If at any time the care you need is outwith the types of care and treatment in which the service's staff are competent you will be referred, with your agreement, to someone who can provide the care.
4 The service is aware of any recognised changes, and any associated risks, to your condition that can happen as a result of your care/treatment and makes arrangements to deal with these.
When the protection of the mental health legislation 21 is needed for you
5 You know that the service will discuss with you the need for any arrangements required to protect yourself or others. Staff will explain this to you, give you the reasons, and explain how it will be done.
6 The service will give you information on your detention, your current legal position and the role of the Mental Welfare Commission.
7 You know the service has written policies and procedures on the use of restraint, including when and how to apply it. Staff are aware of these policies and procedures and can put them into practice.
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