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Listen
Expressing your views
Standard 14
You know how to express any comments, concerns or complaints about the service, feel comfortable about doing so, and are confident that they will be dealt with courteously and in a positive manner.
1 Your service will actively seek and welcome your views on all its professional and support services, so that it can continuously aim to improve its quality of care.
2 You and your carer or representative (where you have one) are supported and encouraged in a safe and confidential manner to make your views known.
3 You have easy access to the service's written complaints policy and procedure 18 and to advice (if you need it) on how to get help to use it.
4 You can find out from the service how to make complaints directly to the Care Commission or other relevant regulatory body (for example, General Medical Council).
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