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Listen
Your care and treatment
Standard 9
Your care and treatment from the service is carried out safely, to professional standards, when you expect it and in a manner designed to put you at your ease.
1 Your care and treatment needs and preferences and how these are to be met are recorded in your patient care record, and you have access to it on request.
2 You receive an explanation of any treatment or investigation you are to have and your consent is confirmed.
3 Before having any treatment or investigation carried out at the service, you are given adequate information about it, including:
- how long it is likely to take;
- what to bring;
- any special instructions, for example whether or not to take any routine medication;
- if appropriate, what transport arrangements you will need to make for your return home; and
- any support arrangements you may have to make at home on your return.
4 You are introduced to the member of staff who is to carry out the treatment or investigation.
5 Any treatment or investigation you have is carried out in line with current best practice guidelines, legislation and relevant professional standards.
6 If there is a dedicated treatment area, you are accompanied to and from this area by an appropriately qualified member of the healthcare team.
7 Sufficient staff, who are suitably qualified, will stay with you throughout your treatment or investigation.
8 Your condition is closely monitored by appropriately qualified staff and the information about your treatment, your recovery and any instructions for your care is communicated to the relevant members of your healthcare team.
9 You are given advice and offered treatment by the service for any pain or discomfort you may have before, during and following your treatment or investigation.
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