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ISBN 978 0 7559 5425 4 This document is also available in pdf format (832k)
Introduction
Before using the service (standards 1 to 5)1 Information about the service2 Guidelines and legislation3 Your environment4 Information held about you5 Staff
Visiting the independent medical consultant and GP service (standards 6 to 14)6 Before your appointment7 Your appointment8 Deciding on your treatment and giving consent9 Your care and treatment10 Investigations11 Your medicines12 Quality of care and treatment13 Medical and other emergencies14 Expressing your views
Aftercare, ongoing care and discharge (standard 15)15 Aftercare, ongoing care and discharge
Mental health services (standard 16)16 People attending for mental healthcare
Children's and young people's services (standard 17)17 Care of children and young people
Annex A: GlossaryAnnex B: Useful reference material
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