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CHAPTER TWO APPROACH
Information Sources
2.1 A wide range of organisations and businesses were contacted during the secondary research. In particular the following made significant contributions:
- DWQR (specifically the Annual Report 2005)
- Scottish Water consumer research - previous research conducted by mruk on behalf of Scottish Water as part of the ongoing framework contract for research services
- DWI (specifically the Annual Report)
- Water UK
- OFWAT
2.2 Other organisations contacted who either held no relevant information or were unable to release it due to commercial sensitivity included:
- SEPA
- The Environment Agency
- Waterwatch
- WrC Group
- Consumer Council for Water
- Water companies in England and Wales
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