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Professor Lorne D Crerar ISBN 978 0 7559 5362 2 This document is also available in pdf format (764k)
01 INTRODUCTION Remit Scope of the Review and approach adopted Areas outside scope Evidence base Definitions
02 PUBLIC SECTOR CONTEXT Changes in the public service landscape The relationship to internal scrutiny and performance management
03 ROLE, PURPOSE, BENEFICIARIES AND PRINCIPLE OF EXTERNAL SCRUTINY Role and Purpose Beneficiaries Principles
04 PUBLIC FOCUS Public Awareness Public involvement in external scrutiny Consumer focused measurement of public services Accessibility of reports Concerns about greater public involvement
05 ACCOUNTABILITY AND GOVERNANCEAccountability Governance Accountability to Parliament
06 PROPORTIONALITY OF EXTERNAL SCRUTINYGrowth of scrutiny Compliance burden Other demands for information Collaborative working Costs and benefits Scrutiny as a response to risk
07 CONCLUSIONS FROM THE ANALYSIS OF EVIDENCE
08 WHAT NOW FOR EXTERNAL SCRUTINY?Strategic priorities Self-assessment Future use of scrutiny Leadership and control Clear governance for scrutiny bodies
09 IMPLICATIONS AND ACTIONImplications for existing scrutiny Implications for key sectors Long term implications for scrutiny arrangements
11 COMPLAINTS HANDLINGPresent complaints handling systems The future for complaints handling Recommendations for complaints handling Implications
APPENDICES Sources of evidenceBibliographyContributors
Annexes covering evidence submitted to the review and other research commissioned by the review, are available on the review website, or on cd rom along with published copies of this report.
Page updated: Thursday, October 11, 2007