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LIST OF TABLES
4.1 What prompted you to contact learndirect scotland?
4.2 What was your motivation for calling learndirect scotland?
4.3 Type of information/help sought by callers
4.4 Prior educational attainment of completers
4.5 Choice of subject by completers and current learners
4.6 Educational attainment of 'non-engagers' at point of calling learndirect scotland helpline
4.7 Reasons why non-engagers have done nothing since their call to learndirect scotland
4.8 Success in attracting new and return learners
4.9 Proportion of new learners calling learndirect scotland helpline (Learner Tracking Study)
4.10 Action undertaken since calling learndirect scotland helpline
4.11 Tangible ('hard') benefits accruing from learndirect scotland interventions
4.12 Intangible ('soft') benefits accruing from learndirect scotland interventions
4.13 Attitudes to learning by socio-economic groups
4.14 Personal benefits of learning by socio-economic groups
5.1 Perceptions of learndirect scotland for business role prior to contacting helpline
5.2 Impact of Training Partner service
5.3 Which of the following benefits has your firm seen since calling learndirect scotland? and to what extent can they be attributed to learndirect scotland for business intervention? (Tangible or 'hard' benefits)
5.4 Benefits derived since calling learndirect scotland for business and attribution to learndirect scotland for business intervention
6.1 Perceived value of services provided by learndirect scotland for business
6.2 Potential new functions that would improve Skillnet
6.3 How did the staff members handle your enquiry?
7.1 Summary of key benefit estimates
7.2 Gross to net benefits
7.3 Costs (Operating Plan 2006/06)
8.1 Relationship between objectives and KPIs
8.2 Progress towards 2005-06 targets
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