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12. ACTION POINTS
12.1 A number of cells in Kerr House should be repaired and decorated (paragraph 2.10).
12.2 A method should be found which stops litter being thrown out of the windows which do not have restrictors and illicit articles being scooped in, but still lets in sufficient fresh air (paragraph 2.19).
12.3 Staff should check rigorously that hall cleaners are fulfilling all of their duties to the highest standard (paragraph 2.21).
12.4 The cells in the National Induction Centre should be redecorated (paragraph 2.22).
12.5 All prisoners should be encouraged to keep their cells as clean as possible (paragraph 2.23).
12.6 Coats should be available to allow as many prisoners as possible access to the open air regardless of weather (paragraph 2.25).
12.7 The prison should consider dispensing cereal in a way which reduces waste (paragraph 2.34).
12.8 Senior managers should eat with prisoners occasionally (paragraph 2.36).
12.9 Consideration should be given to allowing prisoners to have small refrigerators in their cells (paragraph 2.40).
12.10 Steps should be taken to stop prisoners throwing duvet covers out of windows, and the practice of automatically issuing new covers in such circumstances should be reviewed (paragraph 2.48).
12.11 Qualification based training should be made available in the laundry (paragraph 2.49).
12.12 Written information should be available in the Reception holding room (paragraph 3.9).
12.13 All risk assessments in Reception should be carried out in privacy (paragraph 3.11).
12.14 Information in languages other than English should be posted on Reception notice boards (paragraph 3.12).
12.15 A monitoring system should be put in place to ensure that all prisoners receive a standard induction which addresses their needs (paragraph 3.20).
12.16 Prisoners' cell buzzers should be attached to a timer to record how long it takes for staff to respond to a call (paragraph 3.29).
12.17 At least one member of staff who is trained in first aid should be on duty every night (paragraph 3.30).
12.18 The prison should review whether one Equality and Diversity meeting in a year is adequate (paragraph 4.7).
12.19 The prison should ensure that there is no discrepancy in contractors prices in the visits room tea bar (paragraph 5.5).
12.20 The children's play area in the visits room should be supervised (paragraph 5.5).
12.21 A non-uniformed member of staff should attend the Internal Complaints Committees (paragraph 6.17).
12.22 Management should review the practice of using excessive punishment as a substitute for Rule 94 (paragraph 6.22).
12.23 Opportunities for Continuous Professional Development for Learning Centre staff should be systematic and comprehensive (paragraph 7.2).
12.24 Protection prisoners in 'D' Hall should have more access to the Learning Centre (paragraphs 7.2, 7.3).
12.25 Access to training should be increased (paragraph 7.3).
12.26 Prisoners leaving a workshop to attend education should not be financially disadvantaged (paragraph 7.3).
12.27 Prisoners in the National Induction Centre should have better access to learning (paragraph 7.3).
12.28 Prisoners should have the opportunity to tour the Learning Centre during induction (paragraph 7.5).
12.29 The 'Alerting Tool' should be administered by Learning Centre staff (paragraph 7.6).
12.30 There should be links between staff involved in work parties and those in the Learning Centre to identify and support prisoners' needs (paragraph 7.6).
12.31 There should be sufficient links between learning taking place in out-of-cell activities, workshops and the Learning Centre (paragraph 7.7).
12.32 The prison should hold regular events to celebrate and promote achievement through learning (paragraph 7.9).
12.33 There should be a systematic approach to quality assurance across the full range of Learning, Skills and Employability and in other areas of the work of the prison (paragraph 7.11).
12.34 Access to education should be increased (paragraph 7.12).
12.35 The links between the Learning Centre and the library require further development (paragraph 7.13).
12.36 The areas from which methadone is dispensed, particularly in Kerr House, should be improved (paragraph 8.1).
12.37 Clinics in the Health Centre should be run on a regular and planned basis (paragraph 8.6).
12.38 The need for a Nurse or Healthcare Assistant to be present and all doctor/patient consultations should be established (paragraph 8.8).
12.39 Consideration should be given to providing Phoenix staff with an additional computer terminal (paragraph 8.24).
12.40 All staff who need to use the ICM functionality on the Prisoner Record System should be trained to do so (paragraph 9.2).
12.41 Paperwork relating to ICM case conferences should be made available to the prisoner well in advance of the meetings (paragraphs 9.9 and 9.10).
12.42 Training should be provided in how ICM case conference information is analysed and meetings facilitated (paragraph 9.10).
12.43 A clear summary of what has been decided at case conferences should be given to the prisoner (paragraph 9.10).
12.44 Training should be provided to the minute takers of case conferences (paragraph 9.10).
12.45 All prisoners should be fully prepared before transferring to the Open Estate or going on a Home Leave (paragraph 9.25).
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