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7. SCRA KEY PERFORMANCE INDICATORS AND KEY PERFORMANCE MEASURES (CORPORATE PLAN 2006-09)
The Scottish Ministers have approved the SCRA's Corporate Plan for2006-09 and consider the following are the key strategic indicators and performance measures:
| Standard/Baseline | 2006/07 Target | 2007/08 Target |
|---|
SCRA Key Performance Indicators
The average number of working days for referrals on offence grounds from receipt of referral to Hearing decision 1 | 74 days | 68 days | 65 days |
|---|
The average number of working days for referrals on non-offence grounds from receipt of referral to Hearing decision | 130 days | 130 days | 128 days |
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The percentage of decisions on referrals made within 50 working days of receipt 2 | 60% | 60% | 65% |
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SCRA Key Performance Measures The percentage of Hearings scheduled to take place within 20 working days 3 | 90% | 75% | 77% |
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The percentage of Hearings scheduled to take place within 30 working days | New | 90% | 92% |
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The percentage of written notifications of referral outcomes sent to children and families within five working days 4
| 60% | 60% | 62% |
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The percentage of written notifications of referral outcomes sent to children and families within eight working days | New | 75% | 77% |
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The percentage of written notifications of Hearing decisions sent to children and families within five working days | 60% | 85% | 87% |
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The percentage of written notifications of Hearing decisions sent to children and families within eight working days | New | 91% | 92% |
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The percentage of non-offence applications established at court | 92% | 95% | 95% |
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The degree to which SCRA core properties comply with SCRA property standards | 70% | 75% | 75% |
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The percentage of staff attendance | 95.7% | 95% | 95% |
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The average number of days training per member of staff | 5.1% | 4 days | 5 days |
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The percentage of expenditure that is within budget | 95% | 97% | 97% |
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1 Based on the Blueprint for the Processing of Children's Hearings Cases (Scottish Executive, January 2001). Progress against targets will require effective joint working between SCRA and its local authority partners
2 A standard from the Blueprint for the Processing of Children's Hearings Cases
3 A standard from the Blueprint for the Processing of Children's Hearings Cases
4 CIPD Public Sector industry average
5 CIPD Public Sector industry average
6 CIPD Public Sector industry average
7 Scottish Executive Financial Memorandum with SCRA sets a maximum 5% tolerance for carry forward on running costs
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