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ISBN 978 1 905501 34 2
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AcknowledgementSocial Work Inspection AgencyChapter 1 Summary, evaluations and recommendationsChapter 2 ContextChapter 3 Key outcomes for people who use servicesChapter 4 Impact on people who use our servicesChapter 5 Delivery of key processesChapter 6 Operational managementChapter 7 Strategic leadershipChapter 8 Capacity for improvementAppendix 1 Structure of Highland Council's social work serviceAppendix 2 SSSC Codes of Practice for social workers and employersAppendix 3 Inspection methodology and process
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