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ANNEX A BIBLIOGRAPHY
British Psychological Society . Emotional bond key to success.
Available online at http://www.bps.org.uk/media-centre/press-releases/releases$/division-of-occupational-psychology/bond.cfm [retrieved on 6 March 2007]
Brockett, James (2006) The exchange factor (change management at Rotherham Borough Council), IN People Management, Vol 12 No 22 9 Nov 2006, pp34-35
Buchanan, Leigh (2004) The Things They Do for Love, IN Harvard Business Review, Vol 82 No 12, Dec 2004, p. 19(2)
Cabinet Office/Trade Union Congress. Drive for Change website.
Available online at http://www.driveforchange.org.uk/ [retrieved on 6 March 2007]
Cabinet Office. Total reward framework.
Available online at http://www.cabinetoffice.gov.uk/workforcematters/pay_and_rewards/total_rewards/framework/ [6 March 2007]
Chartered Institute of Personnel and Development ( CIPD) (2005) Reward Management surveys.
Available online at http://www.cipd.co.uk/subjects/pay/_rewrdmansurv.htm?IsSrchRes=1 [retrieved on 6 March 2007]
Chartered Institute of Personnel and Development ( CIPD) (2006a) Reflections on employee engagement: Change agenda. London: CIPD.
Available at http://www.cipd.co.uk/changeagendas [retrieved on 6 March 2007]
Chartered Institute of Personnel and Development ( CIPD) (November 2006b) Annual survey 2006: How engaged are British employees.
Available online at http://www.cipd.co.uk/NR/rdonlyres/E6871F47-558A-466E-9A74-4DFB1E71304C/0/howengbritempssr.pdf [retrieved on 6 March 2007]
Chartered Institute of Personnel and Development ( CIPD) (2006c) Working Life: Employee attitudes and engagement 2006 Research Report.
Chartered Institute of Personnel and Development ( CIPD) (2007a) Employee engagement.
Available online at http://www.cipd.co.uk/subjects/empreltns/general/empengmt.htm?IsSrchRes=1 [retrieved on 6 March 2007]
Chartered Institute of Personnel and Development ( CIPD) (2007b) The Psychological Contract.
Available online at http://www.cipd.co.uk/subjects/empreltns/psycntrct/psycontr.htm?IsSrchRes=1 [retrieved on 6 March 2007]
Clifton, James K. Engaging your employees - six keys to understanding the new workplace. Virginia: Society for Human Resource Management.
Available online at http://www.shrm.org/foundation/engaging.asp#six [retrieved on 6 March 2007]
Common Assessment Framework ( CAF): Improving an organisation through self-assessment. October 2002. 2nd Quality Conference for Public Administration in the EU. European Institute of Public Administration.
Available online at http://www.eipa.nl/CAF/Brochure/CAF2002_Eng.pdf [retrieved on 6 March 2007]
Confederation of British Industry ( CBI) (May 2006) Working Together: Embedding Good Employment in Public Services.
Available online at http://www.cbi.org.uk/pdf/workingtogether0706.pdf [retrieved on 6 March 2007]
Corporate Leadership Council (2004) Driving performance and retention through employee engagement (summary, website extract).
Ellis, Christian M. and Sorensen, A. (2007) Assessing employee engagement: the key to improving productivity. Perspectives Vol 15 no 1 January 2007.
Available at http://www.sibson.com/publications/perspectives/Volume_15_Issue_1/ROW.cfm
Funk, Lothar (8 March 2004) Few employee engaged in their jobs, poll finds. EIRO Online.
Available online at http://eurofound.europa.eu/eiro/2004/03/inbrief/de0403102n.html [retrieved on 6 March 2007]
Garrick, Lesley (Hay Group) (2007) Cracking the code: the challenge of optimising efficiency across the Scottish public sector. Public Service Management People, Glasgow SECC 30/31 January 2007. Stockport: PSP Events
Harrad, Kate (2006) Employee engagement: An interview with David Sharpley. Nelson Consulting.
Available online at www.nelsonconsulting.co.uk/Articles/engagement. [retrieved on 5 March 2007]
Heintzman, Ralph and Marson, Brian (June/July 2006) People, service and trust: links in the public sector service value chain. Canadian Government Executive.
Available online at http://www.hrma-agrh.gc.ca/veo-bve/publications/atricle_e.asp [6 March 2007]
Investors in People (IiP) Engaging with people - key points.
Available online at http://www.investorsinpeople.co.uk/Standard/Businessimprovementtopics/Engagingwithpeople/Pages/Keypoints.aspx [retrieved on 6 March 2007]
Ipsos - MORI (13 October 2006) Change Management And Leadership: The Challenges For The Public Sector. London: Ipsos - MORI.
Available online at http://www.ipsos-mori.com/publications/mis/change-management-and-leadership.shtml [retrieved on 6 March 2007]
Ipsos - MORI and Work Foundation (2007) The Workers Index 2005/2006 - series of papers. London: Ipsos - MORI
Available online at http://www.ipsos-mori.com/employee/workersindex.shtml [retrieved on 6 March 2007]
IRS (2006) Getting engaged: employee satisfaction at West BromIRS Employment Review 843, 24 March 2006.
Johnson, Rebecca (2006) Singular focus (employee engagement ), IN People Management, Vol 12 No 18 14 Sep 2006, pp36,38
McGee, Lucy (2006) How to interview for engagement, IN People Management, 27 Jul 2006, pp 40-41
McKenzie, Alasdair (2003) Reason, purpose and value IN Interviews on Communications and HR pp16-17. HR Gateway
Meere, Michael (December 2005 ) High cost of disengaged employees Victoria: Swinburne University of Technology.
Melcrum Publishing (2005) Employee Engagement: How to build a high-performance workforce. An independent Melcrum Research Report Executive Summary.
Michelman, Paul (2004) Methodology - how great managers manage people. Harvard Management Update. 1 August 2004 Boston: Harvard Business School Publishing
Moorcroft, D Realising RBC's new vision for employee communications, IN
Strategic Communication Management Volume 10, Issue 6, October/November 2006.
Available online at http://www.melcrum.com/articles/vision_at_RBC.shtml [retrieved on 6 March 2007]
Office of the Auditor General. Building a strong work environment in British Columbia's public services through employee engagement. 2002. Available online at http://www.bcauditor.com/pubs/2002-03/report1/workenviron.pdf [retrieved on 6 March 2007]
Office of Public Services Reform. (2004) Trade union and employee involvement in public service reform. London: Cabinet Office.
Available online at http://archive.cabinetoffice.gov.uk/opsr/workforce_reform/involving_managers/trade_union.asp [retrieved on 6 March 2007]
Penna (2006). Meaning at Work Research Report.
Available online from http://www.e-penna.com/newsopinion/research.aspx [retrieved on 6 March 2007]
Rafferty, A.N et al (2005) What makes a good employer? Geneva: International Council of Nurses.
Available online at http://www.icn.ch/global/Issue3employer.pdf [retrieved on 6 March 2007]
Right Management (2006) Measuring True Employee Engagement. Philadelphia: Right Management.
Robinson, D., Perryman, S. and Hayday, S. (2004) The drivers of employee engagement. Brighton: Institute for Employment Studies.
Schmidt, F of Schmidt & Carbol Consulting Group, Inc. Identifying the drivers of staff satisfaction and commitment in the public sector - updated version 2004 for the Public Service Human Resources Management Agency of Canada. Ottawa: PSHRMA.
Available online at http://www.hrma-agrh.gc.ca/hr-rh/wlbps-eeoppfps/documents/EngagementPaper-UpdatedVersion.pdf [retrieved on 6 March 2007]
Schmidt, F (2004) Workplace well-being in the public sector - a review of the literature and the road ahead for the Public Service Human Resources Management Agency of Canada. Ottawa: PSHRMA.
Available online at http://www.hrma-agrh.gc.ca/hr-rh/wlbps-eeoppfps/documents/WorkplaceWell-Being.pdf [retrieved on 6 March 2007]
Segal Sibson (2006) Rewards of Work Study The Segal Group Inc.
Available online at http://www.segalsibson.com/publications/surveysandstudies/2006ROWno1.pdf [retrieved on 6 March 2007]
Szwarc, David Putting Our B.E.S.T. Foot Forward: Improving Service Through Employee Engagement NetworkedGovernment (Canada).
Available online http://www.networkedgovernment.ca/BESTPracticesSzwarc [retrieved on 6 March 2007]
Tamkin, Penny (2005) The Contribution of Skills to Business Performance. Brighton: Institute for Employment Studies
Available at http://www.dfes.gov.uk/research/data/uploadfiles/RW39.pdf [retrieved on 6 March 2007]
Towers Perrin (2003) Working today: understanding what drives employee engagement. Towers Perrin.
Available online at http://www.towersperrin.com/tp/getwebcachedoc?webc=HRS/USA/2003/200309/Talent_2003.pdf [retrieved on 6 March 2007]
Tritch, Teresa B&Q boosts employee engagement - and profits, IN Gallup Management Journal. 8 May 2003
Available online at http://gmj.gallup.com/content/1036/BQ-Boosts-Employee-Engagement----and-Profits.aspx [retrieved on 6 March 2007]
List of organisation related resources checked
Government/public bodies
Audit Commission
Local government information unit - LGIU
Local government Association - LGA
Local Government Employers - LGE
Improvement and Development Agency - IDeA
Office for Public Management
Office of Government Commerce
Public Services Forum
Cabinet Office
Department of Work and Pensions
Drive for Change - Cabinet office/ TUC
COSLA
Unison
Welsh Assembly
European industrial relations observatory - EIRO
International Labour Organisation - ILO
OECD
The European Monitoring Centre on Change - EMCC
Professional and trade organisations
The Work Foundation
Investors in People
Society of Local Authority Chief Executives and Senior Managers - Solace
Public sector people managers' association - PPMA and Public Service Management conference proceedings
Institute for Welsh Affairs
Institute for Management Development
Chartered Institute of Personal Development - CIPD
European Association for Personnel Management - EAPM
European Employers Councils
European Institute of Public Administration
The Human Capital Institute
European Association of Work and Organizational Psychology ( EAWOP)
European Centre of Enterprises with Public Participation and Enterprises of General
Economic Interest - CEEP
Institute for Citizen Centered Advice - ICCS
Corporate Leadership Council - CLC
Management journals/bodies
IRS Employment Studies
Personal Today
Peoplemanagement.com website and journal
McKinsey Quarterly
Harvard Business Review
Management Today
Gallup Management Journal
Academic departments/organisations
London School of Economics
University of Bath School of Management
Institute of Employment Studies
British Academy of Management
Warwick Business School Industrial Relations Unit
Warwick Institute for Employment Research
Manchester Business School
School of Management and Organisational Psychology, Birkbeck
Robert Gordon University
Said Business School, Oxford
Swinburne Institute of Technology Australia
Centre for Business Performance, Cranfield University
Business
Manpower
Roffey Park Consultancy
Melcrum - research and training business
ERIN Research Inc
Penna
Towers Perrin
IPSOS - Mori
Public services.co.uk
Public Service Partnership Ltd - Public service events
Other
European Case Clearing House
Demos - think tank
Catalyst - think tank
Daniel Goleman - personal website
Databases for articles
Policy library - database of think tank resources
Ingenta
Emerald
IDOX
Blackwell Synergy
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