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4-consulting in association with DTZ Consulting & Research ISBN 978 0 7559 6614 1 (Web only publication) This document is also available in pdf format (756k)
SUMMARY Employee engagement Drivers of engagement Variations in employee engagement Modelling engagement Impact of engagement Measuring and monitoring engagement Conclusions on the literature
CHAPTER 1 INTRODUCTION Objectives of literature review Literature review methodology Report structure
CHAPTER 2 EVOLUTION AND DEFINITION OF EMPLOYEE ENGAGEMENT Introduction Evolution of the concept Definitions of employee engagement Summary and key findings
CHAPTER 3 UNDERSTANDING EMPLOYEE ENGAGEMENT IN THE PUBLIC SECTOR<</a>br /> Introduction Variations in employee engagement process Variations in employee engagement outcomes Summary and key findings
CHAPTER 4 INTERPRETATIVE MODELS OF EMPLOYEE ENGAGEMENT Introduction Modelling engagement The role of engagement in organisational outcomes Organisational variations Employee variations Summary and key findings
CHAPTER 5 EMPLOYEE ENGAGEMENT IMPACT ASSESSMENT Introduction Belief in engagement Extent of engagement Cost of engagement Summary and key findings
CHAPTER 6 MEASUREMENT AND MONITORING OF EMPLOYEE ENGAGEMENT Introduction Measurement at the recruitment stage Measurement among existing employees Monitoring engagement Summary and key findings
CHAPTER 7 CRITICAL ASSESSMENT OF THE LITERATURE ON EMPLOYEE ENGAGEMENT Introduction Key Findings in the literature Gaps and shortcomings of the literature Overall conclusions
ANNEX A BIBLIOGRAPHY
ANNEX B DETAILS OF LITERATURE SEARCH AND SCREENING Literature search methodology Screening Process & Analysis
ANNEX C SCREENING FRAMEWORK
The views expressed in this report are those of the researcher and do not necessarily represent those of the Department or Scottish Ministers.
This report is available on the Scottish Executive Social Research website only www.scotland.gov.uk/socialresearch.
Page updated: Wednesday, May 09, 2007