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4-consulting in association with DTZ Consulting & Research
ISBN 978 0 7559 6614 1 (Web only publication)
This document is also available in pdf format (756k)

CONTENTS

SUMMARY
Employee engagement
Drivers of engagement
Variations in employee engagement
Modelling engagement
Impact of engagement
Measuring and monitoring engagement
Conclusions on the literature

CHAPTER 1 INTRODUCTION
Objectives of literature review
Literature review methodology
Report structure

CHAPTER 2 EVOLUTION AND DEFINITION OF EMPLOYEE ENGAGEMENT
Introduction
Evolution of the concept
Definitions of employee engagement
Summary and key findings

CHAPTER 3 UNDERSTANDING EMPLOYEE ENGAGEMENT IN THE PUBLIC SECTOR<</a>br /> Introduction
Variations in employee engagement process
Variations in employee engagement outcomes
Summary and key findings

CHAPTER 4 INTERPRETATIVE MODELS OF EMPLOYEE ENGAGEMENT
Introduction
Modelling engagement
The role of engagement in organisational outcomes
Organisational variations
Employee variations
Summary and key findings

CHAPTER 5 EMPLOYEE ENGAGEMENT IMPACT ASSESSMENT
Introduction
Belief in engagement
Extent of engagement
Cost of engagement
Summary and key findings

CHAPTER 6 MEASUREMENT AND MONITORING OF EMPLOYEE ENGAGEMENT
Introduction
Measurement at the recruitment stage
Measurement among existing employees
Monitoring engagement
Summary and key findings

CHAPTER 7 CRITICAL ASSESSMENT OF THE LITERATURE ON EMPLOYEE ENGAGEMENT
Introduction
Key Findings in the literature
Gaps and shortcomings of the literature
Overall conclusions

ANNEX A BIBLIOGRAPHY

ANNEX B DETAILS OF LITERATURE SEARCH AND SCREENING
Literature search methodology
Screening Process & Analysis

ANNEX C SCREENING FRAMEWORK

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

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