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PA Consulting Group

Scottish Executive Social Research
2006

ISBN 978 0 7559 6473 4 (web only publication)
ISSN 0950 2254

This document is also available in pdf format (1082k)

CONTENTS

EXECUTIVE SUMMARY
Background to the review
Key Findings
Conclusions

CHAPTER ONEINTRODUCTION

CHAPTER TWOCONTEXT
Introduction
General Overview
Asylum Context
Immigration Context
Funding
Regulation
Summary

CHAPTER THREEAIMS AND OBJECTIVES OF THE REVIEW

CHAPTER FOURREVIEW METHODOLOGY
Introduction
Review of Policy and Performance
Review of Organisational Effectiveness
Value for Money Assessment
Examination of Alternative Sources of Service Provision
Final Report

CHAPTER FIVEROLE OF THE IAS IN SCOTLAND
Introduction
Overview
Core Services
Additional Services
Summary

CHAPTER SIXANALYSIS OF IAS CLIENTS
Introduction
Advice
Casework
Geographic Location of Clients
Nationality
Awareness Channels
Summary

CHAPTER SEVENIAS ORGANISATION
Introduction
Staffing
Performance Management
Quality Assurance
Information Gathering and Reporting
Infrastructure and Support
Marketing
Summary

CHAPTER EIGHTCOST OF SERVICE PROVISION
Introduction
IAS Costs
IAS Revenues
Breakdown of Revenue Streams across costs and activities
Cost Recovery Challenges
Summary

CHAPTER NINEEVALUATION OF IAS SERVICE PROVISION
Introduction
Quality
Stakeholder Feedback
Uniqueness of Service
Value for Money
Summary

CHAPTER TENEXAMINATION OF ALTERNATIVE SOURCES OF SERVICE PROVISION AND FUNDING
Introduction
Impact of future environmental changes on service demand and supply
Service Gaps
Options for alternative service delivery
Alternative sources of funding
Summary

CHAPTER ELEVENKEY FINDINGS AND CONCLUSIONS
Key Findings
Recommendations for Improvement
Conclusions

GLOSSARY

LIST OF TABLES/CHARTS

SOURCE REFERENCES

ANNEX 1SCHEDULE OF STAKEHOLDERS INTERVIEWED

ANNEX 2IAS ROLE IN ASYLUM PROCESS
Asylum Process (1) - Initial Claim
IAS Role in Initial Claim
IAS Role in Initial Claim (continued)
Asylum Process (2) - Appeal to AIT
IAS Role in Appeal to AIT
Asylum Process (3) - Further Appeals
IAS Role in Further Appeals

ANNEX 3IAS ROLE IN IMMIGRATION PROCESS
Immigration Process (1) - Initial Application
IAS Role in Initial Application
Immigration Process (2) - Appeal to AIT
IAS Role in Appeal to AIT

ANNEX4BREAKDOWN OF NATIONALITIES OF IAS CLIENTS
Detailed breakdown of nationality for Glasgow/Edinburgh surgeries April 2006 and September 2006
Detailed breakdown of nationality for new casework between April 2005 and September 2006

ANNEX 5RECOMMENDATIONS FOR IMPROVEMENTS TO DATA GATHERING FOR GLASGOW AND EDINBURGH SURGERIES

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

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