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APPENDIX 1: CASE STUDY SELECTION
A1.1 Introduction
In this appendix we present a range of area definitions that were considered for use during the selection of case study areas. We then outline the procedure followed for selecting the three case studies and present those chosen.
A1.2 Area definitions
A number of area definitions were considered for use during the selection of case studies. These are:
- The Scottish Executive 8 fold Urban Rural Classification 2003/2004
- The Scottish Enterprise network
- The Highlands and Islands Enterprise network
- The Rural Service Priority Areas
- The Community Planning Partnerships
The Scottish Executive Urban-Rural Classification
Within the eight fold Scottish Executive definition of urban and rural areas, the relevant distinction is between accessible rural, remote rural and very remote rural. The eight categories are defined as:
- Large Urban Areas Settlements of over 125,000 people.
- Other Urban Areas Settlements of 10,000 to 125,000 people.
- Accessible Small Towns Settlements of between 3,000 and 10,000 people and within 30 minutes drive of a settlement of 10,000 or more.
- Remote Small Towns Settlements of between 3,000 and 10,000 people and with a drive time of between 30 and 60 minutes to a settlement of 10,000 or more.
- Very Remote Small Towns Settlements of between 3,000 and 10,000 people and with a drive time of over 60 minutes to a settlement of 10,000 or more.
- Accessible Rural Settlements of less than 3,000 people and within 30 minutes drive of a settlement of 10,000 or more.
- Remote Rural Settlements of less than 3,000 people and with a drive time of between 30 and 60 minutes to a settlement of 10,000 or more.
- Very Remote Rural Settlements of less than 3,000 people and with a drive time of over 60 minutes to a settlement of 10,000 or more.
The non-urban categories represented in Figure A1 cover a large proportion of Scotland. Recognising the different geographies of service delivery, The Scottish Executive has targeted a subset of all rural areas as priority service areas (Figure A2).
Figure A1: Scottish Executive Urban-rural classification 2003-2004

Rural Service Priority Areas
Twenty two parts of Scotland have been designated Rural Services Priority Areas ( RSPA) after the identification of disadvantage in service provision, access to services and subsequently opportunities. The status will enable government, local authorities and other agencies to focus improvements in services in the most disadvantaged rural communities, aiming to find innovative solutions to providing, for example, health care, training or childcare services. The 20 RSPAs, identified by analysing the results of the Scottish Index of Multiple Deprivation 2004, are in local authority areas:
- Argyll and Bute
- Western Isles
- Highland
- Orkney Islands
- Angus
- Dumfries and Galloway
- East Ayrshire
- South Ayrshire
Using the Scottish Index of Multiple Deprivation, the RSPAs are as below. It should be noted that the RSPAs are data zones within the wards listed. Since data zones only have numbers, ward names are used to give some indication of geographic areas.
- East Lochfyne, Holy Loch, Argyll & Bute
- Barra & Vatersay, Eilean Siar (2)
- Daliburgh & Eriskay, Eilean Siar
- Harris West, Harris East, Eilean Siar
- Uig, Eilean Siar
- Skye West, Highland
- Tongue & Farr, Highland
- Brora, Highland
- Sanday, North Ronaldsay and Stronsay, Orkney
- Brechin West, Brechin North Esk, Brechin South Esk, Angus
- Crieffel, Dumfries & Galloway
- Kircudbright-Tarff, Stewartry North, Castle Douglas-Dee, Dumfries & Galloway
- Luce, Dumfries & Galloway
- Canonbie & Kirtle, Lockerbie East, Dumfries & Galloway
- Langholm & Upper Eskdale, Moffat, Dumfries & Galloway
- Dalmellington, New Cumnock East Ayrshire
- New Cumnock, East Ayrshire
- South Carrick, Girvan Glendoune, South Ayrshire
- South Carrick, South Ayrshire
Two additional areas were added as a result of bids from the eight Community Planning Partnerships, one in Argyll and Bute and one in East Ayrshire.
Figure A2: Rural Service Priority Areas

Scottish Enterprise
The Scottish Enterprise Network has 12 local enterprise companies - or LECs - located across the southern half of Scotland, from the Grampians down to the Borders. These are:
- Ayrshire
- Borders
- Dumfries & Galloway
- Dunbartonshire
- Edinburgh & Lothian
- Fife
- Forth Valley
- Glasgow
- Grampian
- Lanarkshire
- Renfrewshire
- Tayside
Highlands and Islands Enterprise
In the Highlands and Islands of Scotland, there are nine Local Enterprise Companies which HIE contracts to deliver its programmes and pursue development in a way that matches local needs. The nine are:
- Argyll and the Islands Enterprise
- Caithness and Sutherland Enterprise
- HIE Inverness and East highland
- Lochaber Enterprise
- HIE Moray
- Orkney Enterprise
- Shetland Enterprise
- HIE Skye and Wester Ross
- Western Isles Enterprise
Community Planning Partnership areas
Community Planning Partnerships bring together key public service providers such as councils, the NHS, police, fire services and the enterprise networks together with the communities they serve to plan services that better meet the needs of people who use them. There are 32 Community Planning Partnerships covering each local authority area in Scotland.
A1.3 Selection procedure
We chose to use the Scottish Executive Urban-Rural classification and a number of other relevant criteria in the case study selection process. Accordingly, the next stage of the research involved compilation, using GIS, of a map of all possible case study options on the urban-rural classification model (
Figure A3).

Figure A3: Possible case studies
All potential case studies (
Figure A3)
Gatehouse of Fleet DG7 2HP
Wigtown DG8 9JH
Uig IV51 9XX
Strontian, Acharacle, Argyll PH36 4JA
Kemnay, Aberdeen AB51 5FW
Benbecula, HS7 5LA
Pultneytown Wick KW1 5HW
Westray - Orkney KW17 2DH
Lochgilphead PA31 8JZ
Mull PA75 6PN
Lerwick, Shetland ZE1 0JP
Islay, PA42 7DR
Gigha PA41 XXX
Lochboisdale HS8 5TH
Cairndow Community Trust PA26 8BL
Partnership Southern Uplands TD1 3PE
Barra HS9 5XD
Acharacle, Argyll PH36 4JU
Achiltibuie, Ullapool IV26 2YG
Dalmellington, East Ayrshire KA6 7QL
Gairloch, Ross shire IV21 2BP
Laurencekirk, Kincardineshire AB30 1BL
Rannoch and Tummel Community Venture, Kinloch, PH16 5PR
Bernera HS2 9LZ
Ullapool IV26 2UN
Applecross IV54 8LU
Fortrose IV10 8TW
Lochcarron IV54 8UD
Eastriggs DG12 6NH
Lauder TD2 6TR
Stornoway HS1 2ND
Loganlea EH55 8HN
Isle of Bute PA20 0JT
Moffat DG10 9HF
The purpose of case study selection was to identify three rural areas in Scotland where the costs and benefits of co-location service provision models could be investigated. Selection of these areas was based on a number of factors. Specifically, the aim was to have a mix of remote rural and accessible rural areas, and areas with different combinations of existing services. In addition it was considered to be important to have at least one case study area not on the mainland, and at least one in the south of Scotland. Consideration was also given to population levels and whether or not the area featured an example of co-located services that was included in the recently completed One-Stop-Shop research. It was felt that having at least one area that met this latter criterion would provide a degree of continuity through the research that the Scottish Executive has commissioned on this issue. Consideration of the nature of existing co-located service projects was another important criterion. The three areas chosen all include existing co-location initiatives. However, as can be seen in the details that follow, these have developed via contrasting processes, involving different stakeholders and agencies. In addition, they have been in existence for varying amounts of time. Indeed one was only opened in July 2005. Other important distinctions between the co-location projects in the chosen case study areas are the scale of the project and the 'hub' around which other services are located. We believe that the choice of areas serves to provide as varied a combination of case studies as is feasible with three cases.
A1.4 Chosen case studies
Following discussion with the steering group the three chosen case studies were Stornoway, Applecross and Eastriggs (Dumfries and Galloway).
Table A1presents a summary of the three case study areas. Having chosen our three case study areas, extensive consultation was carried out in the areas. This was conducted through workshops with service providers and local residents.
Table A1: Selected case studies
Criteria | Stornoway | Applecross | Eastriggs D&G |
|---|
Urban - rural classification | Very Remote Small Town | Very Remote Rural | Accessible Rural |
|---|
Area of Scotland | Island | Highland mainland | Southern Uplands |
|---|
Enterprise area | Highlands and Islands Enterprise area | Highlands and Islands Enterprise area | Scottish Enterprise area |
|---|
Population (of settlement) | 8055 | 240 | 1683 |
|---|
Existing co-location initiative? | Yes | Yes | Yes |
|---|
Bottom-up or top-down co-location initiative? | Community / voluntary group led | Local authority led | Local authority led |
|---|
Co-location initiative established | Opened August 1997 | Unknown | Opened July 2005 |
|---|
Services co-located | - Meeting space
- Support and training for voluntary organisations
- Befriending scheme
- Information and support for families / carers with special needs children
- Mental health support
- Minibus hire
- Careers Scotland
- Chamber of Commerce
- Garden / amenity project to help elderly and disabled maintain gardens
- Computer loan scheme
| - Primary education
- Library
- Nursery
| - Post office
- Council tax enquiries
- Street lighting reporting
- Pothole reporting
- Issuing of bus passes
- Enquiries relating to refuse collection
- Housing benefit enquiries
|
|---|
Hub | Volunteer resource centre | Primary School | Post office |
|---|
Continuation from OSS research? | Yes | No | No |
|---|
Other comments | | | New pilot project |
|---|
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