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ISBN 978 1 905501 36 6 This document is also available in pdf format (720k)
AcknowledgementChapter 1 Summary, evaluation and recommendationsChapter 2 ContextChapter 3 Outcomes for people who use social work servicesChapter 4 Impact on people who use social work services and other stakeholdersChapter 5 Delivery of key processesChapter 6 ManagementChapter 7 LeadershipChapter 8 Capacity for improvementAppendix 1 West Lothian CHCP structureAppendix 2 Social policy management structureAppendix 3 Inspection methodology and process
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