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Review of Support Service Needs of Voluntary Organisations: Perceptions of Users and Providers

DescriptionResearch conducted by Rocket Science UK to establish the support needs of voluntary organisations, compare this with available services, and make recommendations for areas of action
ISBN755964024 (Web Only)
Official Print Publication DateFebruary 2007
Website Publication DateFebruary 22, 2007

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Rocket Science UK Ltd
ISBN 978 0 7559 6402 4 (Web only publication)
This document is also available in pdf format (628k)

Contents

Executive Summary

1. Introduction
1.1 What we were asked to do
1.2 What we have done
1.3 Structure of this report

2. The Context
2.1 Strategic Funding Review
2.2 The Scottish voluntary sector
2.3 Key policy agenda

3. Views of Support Recipients
3.1 Support needs
3.2 Source and quality of support provision
3.3 Cost, value for money and impact of support
3.4 Support agencies working together
3.5 Future support

4. Views of Support Providers
4.1 Voluntary sector providers
4.2 Non voluntary sector providers
4.3 Councils for Voluntary Service ( CVS)
4.4 Intermediaries
4.5 Funders

5. Conclusions
5.1 Organisational Development
5.2 Workforce Development
5.3 Income Generation
5.4 Technical Support ( ICT and Financial Management)
5.5 Lobbying and Networking
5.6 The Support Infrastructure
5.7 Performance and Quality

6. Recommendations
6.1 Short-term
6.2 Longer-term

Appendices
A1 Analysis of focus group participants
A2 Online Survey Analysis of participants
A3 List of interviewees (support providers)
A4 Focus Group Aide Memoire
A5 Provider Interviews Aide Memoire
A6 Explanation of terms
A7 List of Abbreviated Terms

List of Figures
F1 Structure of the Scottish Voluntary Sector
F2 Priority Support Areas
F3 Cost of External Support
F4 Proportion of Support Received Free of Charge
F5 Value for Money of Paid For Support
F6 Problems with Current External Support Services
F7 Organisations Working Together
F8 Overlap in Support
F9 Main Beneficiaries
F10 Geographical Coverage
F11 Annual Turnover of Organisations
List of Tables
T1 Top Challenges by Size of Organisation
T2 External Income Generation Support
T3 External Organisational Development Support
T4 External Workforce Development Support
T5 External ICT Support
T6 External Financial Management Support
T7 External Lobbying Support
T8 External Networking Support
T9 Types of Support
T10 Main Aims of Organisations
T11 Main Beneficiaries of Organisations
T12 Geographical Area of Organisations
T13 Turnover of Organisations
T14 Main Aims of Organisations based on Charitable Causes
T15 Geographical Coverage by Local Authority
T16 List of Interviewees (Support Providers)

Rocket Science would like to thank all of the individuals and organisations who took time to participate in a focus group, complete a questionnaire or take part in an individual interview. These discussions have been both invaluable and stimulating and we would like to record our appreciation for the time and consideration taken to engage with us. We would also like to thank those organisations who took time to disseminate the information and encourage others to take part.

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

This report is available on the Scottish Executive Social Research website only
www.scotland.gov.uk/socialresearch.

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Page updated: Monday, February 19, 2007