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2. Organisational Development
Areas of Support
Figures 2a and 2b show the percentage of all organisations who have:
a) Used external support;
b) Have internal capacity 3; and
c) Anticipate future support needs;
In each of the specific organisational development areas. The graphs are arranged in descending order of anticipated future support needs.
Figure 2a: External Support, Internal Capacity, Anticipate Support Needed
Figure 2b: External Support, Internal Capacity, Anticipate Support Needed
The main areas where organisations have used external organisational development support are:
- Communications systems (32%)
- Business and strategic planning (29%)
- Legal issues - organisational structure (29%)
The main areas where organisations have internal capacity are:
- Identifying vision and future strategy (54%)
- Reviewing organisational plans (51%)
- Business and strategic planning (48%)
The main areas where organisations have anticipate future support needs are:
- Capacity building for Board or Management Committee (37%)
- Measuring the impact of your organisation (33%)
- Marketing (33%)
Capacity building for boards and management committee is one of the main priorities in terms of anticipated future support needs, with 19% of organisations reporting having accessed capacity building previously but almost double (37%) anticipating it as a future support need. A lack of capacity in boards and committees was reported as a common challenge during the focus groups.
Support for legal issues is one of the main areas where external support has been accessed and is also an area where the lowest proportion of organisations reported having internal capacity.
While communication systems is the most commonly accessed external support need (32%), it is considered as a much lower priority for future support (18%). Conversely, marketing and change management are areas where there appears to be a much higher anticipated future support need than in the past: with 22% previously accessing marketing support but 33% anticipating it as a future support need and 7% using support for change management but 22% anticipating a need in the future.
Internal Capacity & External Support Costs
Figure 2c shows that the cost of internal support for organisational development is less than 10% of annual turnover for the majority of organisations. Only 14 organisations (10% of the survey sample) reported the internal cost of organisational development as more than a fifth of annual turnover.
Figure 2c: Internal Cost of Organisational Development
Figure 2d shows the cost of external organisational development support for each financial size of organisation. Unsurprisingly, larger organisations tended to spend more on external support than smaller organisations, with 71% of organisations with an annual turnover of £2m or more and 47% of organisations with an annual turnover of £500k or more spending over £5000 on organisational development support.
Figure 2d: Cost of External Organisational Development Support
Figure 2e shows that the majority of organisational development support is paid for, with only 30% of organisations reporting more than half of support being provided free of charge.
Figure 2e: Organisational Development Support Received Free of Charge
Figure 2f shows the vast majority (82%) of organisations reporting that external organisational development support as providing value for money. Only 6% of organisations reported that external organisational development support had not been value for money.
Figure 2f: Value for Money of External Organisational Development Support
Figure 2g shows that external organisational development is most commonly reported (59%) as required once per year, while 19% report requiring support up to once a quarter and 8% up to once a month.
Figure 2g: How Often External Organisational Development Support is Required
External Support Provision
The table below shows which agencies and organisations have provided external organisational development support and the average quality score of that support.
Source of Support | % of All Organisations Using Support | Mean Support Quality Score (Max 5) |
|---|
Private Company / Consultancy * | 37.2% | 3.9 |
|---|
Local CVS | 33.6% | 3.4 |
|---|
SCVO | 31.4% | 3.0 |
|---|
Local Authority * | 30.7% | 3.2 |
|---|
Local Enterprise Company / Business Gateway | 21.9% | 3.4 |
|---|
Intermediary body for your sector * | 19.0% | 3.6 |
|---|
Another local voluntary organisation provider * | 16.8% | 3.9 |
|---|
Another national voluntary organisation provider * | 14.6% | 3.6 |
|---|
Charitable Trust * | 10.9% | 4.2 |
|---|
Other * | 10.2% | 4.1 |
|---|
Communities Scotland | 7.3% | 3.1 |
|---|
* A list of specifically identified providers is presented in Appendix A
Private companies / consultants, local CVS offices, SCVO and Local Authorities are the most common source of organisational development support. Local enterprise companies are not reported to be used extensively.
Charitable trusts receive the highest scoring in terms of quality of support provided, although this is based on a relatively low number of ratings. Most people reporting using Charitable Trusts for support specifically identified the Lloyds TSB Foundation.
37% of organisations have received support from private companies / consultants for organisational development and they are reported to be one of the highest quality providers. SCVO receive the lowest scoring for quality of support, although a score of 3 indicates average rather than poor quality.
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