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10. Attitudes Questions
Participating organisations were asked to identify the extent to which they agreed (on a scale of 1 to 5) with a series of statements relating to the identification, provision and quality of support. Figures 10a to 10n show the degree of agreement with each statement. Variations in the degree of agreement between different types of organisations have been identified where evident.
Figure 10a. I am clear of my organisation's support needs in relation to these areas
Overall Mean = 4.18 5
The vast majority (75%) of organisations agreed that they were clear of their support needs in relation to the core topic areas. Only 6% were unsure of their support needs. However, financially larger organisations tended to agree more strongly that they were clear of their support needs, as shown in the table below.
| Yearly Turnover |
|---|
Less than £25k | £25k to £100k | £100k to £500k | £500k to £2m | £2m plus |
|---|
Mean score | 3.68 | 3.61 | 4.45 | 4.50 | 4.50 |
|---|
Figure 10b. I do not know where to go for support in these areas
Mean = 2.19
The majority of respondents (72%) indicated that they knew where to go for support, while only a fifth of respondents agreed that they did not know where to go.
86% of responses from medium and large organisations (with an income over £100k) suggested that they did know where to go for support, while responses from smaller organisations were more polarised. 50% of smaller organisations indicated that they knew where to go for support, while the other 50% were neutral or agreed that they did not know where to go for support.
Figure 10c. The support received always fulfils the need we sought help for
Mean = 3.21
The majority of respondents tend to be positive about the effectiveness of the support they have received. 42% of respondents agreed that support had always fulfilled the need they sought help for, while 27% disagreed. Variance in effectiveness is perhaps expected, given the wide range of support needs and providers.
Figure 10d. Organisations providing support always work well together
Mean = 2.60
There was a general mild disagreement with the statement that support organisations always work well together. Less than a fifth of respondents thought that support organisations always work well together.
Figure 10e. There is a lot of overlap in support available
Mean = 3.25
The majority of people were neutral as to whether there is a lot of overlap in support available, although there was a tendency to lean towards agreeing that there was overlap. Just over a fifth of respondents disagreed that there is a lot of overlap in support available.
Figure 10f. Support provided always contributes to making my organisation more effective
Mean = 3.50
There is a strong agreement that the provision of support results in a more effective organisation. 60% of organisations agreed that support provided always contributes to making their organisations more effective while only 17% disagreed.
Figure 10g. I can always find the support I need
Mean = 3.12
There was no clear consensus on whether organisations can always find the support they need. 43% agreed that they can always find the support they need and 34% disagreed. Interestingly this contrasts with the finding that the majority of people tend to know where to go for support. Perhaps this indicates that while they know who to approach for support, they may not always be able to access it.
Figure 10h. I do not know of any tools for identifying, prioritising and meeting our support needs
Mean = 2.59
Almost half of respondents indicated they knew of tools for identifying, prioritising and meeting our support needs, although 30% disagreed.
Figure 10i. External support received always presents value for money
Mean = 3.17
40% of organisations agreed that external support always presents value for money while 28% disagreed.
Figure 10j. Support is best when provided by a voluntary sector organisation
Mean = 3.13
36% of respondents agreed that support is best when provided by a voluntary sector organisation while 29% disagreed. This is in contrast to the generally high use and high rating for quality of private sector support for each of the core areas of support.
Figure 10k. Private sector organisations provide the most efficient and effective advice
Mean = 2.54
Only 9% of respondents agreed that private sector organisations provide the most efficient and effective advice.
Figure 10l. We can usually afford to pay for relevant support once identified
Mean = 2.47
Around 60% of organisations disagreed that they can usually afford to pay for relevant support once identified, although 29% agreed. Cost of support was the most commonly identified problem with support in section 9.
Figure 10m. We prefer to meet our support needs internally
Mean = 3.08
43% of organisations agreed that they would prefer to meet their support needs internally while 32% disagreed. The larger the financial size of the organisation, the more likely they were to agree that they would prefer to meet their support needs internally. Organisations with an annual turnover of less than £100k per year were less likely to agree and therefore would prefer to seek external support. This is shown in the table below of mean scores for each size of organisation.
| Yearly Turnover |
|---|
Less than £25k | £25k to £100k | £100k to £500k | £500k to £2m | £2m plus |
|---|
Mean score | 2.32 | 2.52 | 3.25 | 3.53 | 3.82 |
|---|
Figure 10n. Support received always adds value to my organisation
Mean = 3.69
There was strong agreement about the added value of support. The majority of organisations (59%) said that support received always adds value to them, while only 9% disagreed. This, combined with the finding that 60% of organisations agreed that support received always contributes to making their organisation more effective, demonstrates the perceived positive effect support has on an organisation.
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